On ******* I took out a Damage Protection Policy with yourselves through HomeAway*Booki...

GetHuman-patbejsi's complaint issue with Europ Assistance from May 2019

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The issue in GetHuman-patbejsi's own words
On ******* I took out a Damage Protection Policy with yourselves through HomeAway*Booking name: Patricia Bejsiuk*Listing ID: HA UK*********Reservation ID: HA-V****V*Booking dates: June ** to July ** *****Damage Protection Order ID*policy ID **********I have not received policy details on this cover and on checking with yourselves find that this policy has been credited to a German couple. Can you please rectify this matter and advise me my new policy number together with details of cover.*Thank Pat Bejsiuk
GetHuman-patbejsi did not yet indicate what Europ Assistance should do to make this right.
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How GetHuman-patbejsi fixed the problem
Managed to eventually get through to the right department after holding on for ** minutes. Think it was the other side of the world because the line wasn’t clear and neither was the English. Explained my problem several times and was then put back through to someone in the UK who understood and sorted out my problem quickly. Just hope I don’t have to make a claim
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Europ Assistance

complaint issue
Reported by GetHuman-patbejsi
May 22nd, 2019 - a mon ago
I have an issue with Europ Assistance too
Fixed
GetHuman-patbejsi shared how to fix
Seen by 14 customers so far
Similar issue to 13 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-patbejsi started working on this issue
May 22nd 10:44am
GetHuman-patbejsi indicated the issue is not fixed yet.
May 22nd 3:25pm
GetHuman-patbejsi indicated the issue is not fixed yet.
May 22nd 3:29pm
GetHuman-patbejsi indicated the issue is not fixed yet.
May 22nd 3:30pm
GetHuman-patbejsi indicated the issue is not fixed yet.
May 22nd 3:31pm
GetHuman-patbejsi indicated the issue is not fixed yet.
May 22nd 3:34pm
GetHuman-patbejsi indicated the issue is not fixed yet.
May 22nd 3:35pm
GetHuman-patbejsi indicated the issue is not fixed yet.
May 22nd 3:35pm
GetHuman-patbejsi indicated the issue is not fixed yet.
May 22nd 7:42pm
GetHuman-patbejsi indicated the issue is not fixed yet.
May 22nd 7:42pm
GetHuman-patbejsi indicated the issue is not fixed yet.
May 22nd 7:43pm
GetHuman-patbejsi indicated the issue is not fixed yet.
May 22nd 7:43pm
GetHuman-patbejsi indicated the issue is not fixed yet.
May 23rd 11:23am
GetHuman-patbejsi indicated the issue is not fixed yet.
May 23rd 11:23am
GetHuman-patbejsi indicated the issue is not fixed yet.
May 23rd 11:26am
GetHuman-patbejsi indicated the issue is not fixed yet.
May 23rd 6:52pm
GetHuman-patbejsi confirmed the issue is fixed. Hooray!
May 25th 11:49am
GetHuman-patbejsi confirmed the issue is fixed. Hooray!
May 25th 11:56am