On ******* I took out a Damage Protection Policy with yourselves through HomeAway*Booki...
GetHuman-patbejsi's complaint issue with Europ Assistance from May 2019
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The issue in GetHuman-patbejsi's own words
On ******* I took out a Damage Protection Policy with yourselves through HomeAway*Booking name: Patricia Bejsiuk*Listing ID: HA UK*********Reservation ID: HA-V****V*Booking dates: June ** to July ** *****Damage Protection Order ID*policy ID **********I have not received policy details on this cover and on checking with yourselves find that this policy has been credited to a German couple. Can you please rectify this matter and advise me my new policy number together with details of cover.*Thank Pat Bejsiuk
GetHuman-patbejsi did not yet indicate what Europ Assistance should do to make this right.
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How GetHuman-patbejsi fixed the problem
Managed to eventually get through to the right department after holding on for ** minutes. Think it was the other side of the world because the line wasn’t clear and neither was the English. Explained my problem several times and was then put back through to someone in the UK who understood and sorted out my problem quickly. Just hope I don’t have to make a claim
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