We have a Eureka Airspeed vacuum. My roommate said it was broken because it was smoking...

GetHuman-ghostinm's customer service issue with Eureka Vacuum from November 2018

21 views
 | 
52 similar
 | 
0 following
Help with my Eureka Vacuum issue
Next: our robot will wait on hold for GetHuman-ghostinm to get a Eureka Vacuum rep on the line!
Always use the GetHuman Phone tocall Eureka Vacuum. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-ghostinm's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (10 mons ago)
First: share to improve GetHuman-ghostinm's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-ghostinm's own words
We have a Eureka Airspeed vacuum. My roommate said it was broken because it was smoking badly. It had that burning belt smell. They thought it was an electrical issue. I figured right away it was a belt problem and offered to look at it. I turned it on and yes it did smoke horribly within maybe * seconds. I knew its wasn't an electrical smell. It was obviously the belt. I took the top off to see what the issue was with the belt or belt drive. With the top off I turned it back on and it no longer smoked or had the buring belt smell at all. I checked everything thoroughly. There was nothing at all obstructing the belt. The roller was spinning fine. I couldn't find anything at all that could have been causing the belt to burn. I replaced the top and turned it back on. There was no smoke or burning smell and everything is running fine. My question is what could have caused this? There was absolutely nothing jamed in the belt. In fact in was quite the clean. The belt drive was spinning smoothly. I've had many problems with belts burning from objects jamming the roller etc. Also nothing at all flew out of it when I opened it and turned it on. Any ideas to what was going on? Thank you
GetHuman-ghostinm did not yet indicate what Eureka Vacuum should do to make this right.
I have an issue with Eureka Vacuum too
How GetHuman-ghostinm fixed the problem
We are waiting for GetHuman-ghostinm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Eureka Vacuum's attention and get better help faster. Tap below to get started.
Having Eureka Vacuum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ghostinm fixes it.
This email address isn't valid

Eureka Vacuum

Customer service issue
Reported by GetHuman-ghostinm
Nov 24th, 2018 - 10 mons ago
I have an issue with Eureka Vacuum too
Not resolved
Seen by 21 customers so far
Similar issue to 52 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman-ghostinm started working on this issue
Nov 24th, 2018 12:39am