I arrived to pick up my partner in Melbourne flight EY *** from Abu Dhabi due to land...

GetHuman2952731's Flight delayed issue with Etihad Airways from May 2019

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Before contacting them, items GetHuman2952731 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
Top Tip from another customer
If you are already in the airport you should go to the front desk. If you are on your way to the airport or are told prior to boarding you should call support immediately.
The issue in GetHuman2952731's own words
I arrived to pick up my partner in Melbourne flight EY *** from Abu Dhabi due to land **.** and it was diverted to singapore and has now been cancelled. *The Etihad staff at Melbourne said they were looking to put passengers on two qantas flights bound for Melbourne hopefully but he was not sure fully? *I need to know the flight my partner is on as he has never been to my home before and I am guessing his phone is dead as he has not messaged me yet! Or he left the phone on the plane?*I booked his flights so I have all the ticket details I am also his next of kin contact for Etihad. I need to know which flight he is on coming into Melbourne his name is David Kenneth Williams date of birth *th December ****.*I have the card it was paid on and my email for the booking *****@***.com*Please can someone help me know when I need to get back to the airport so I can pick him up.**Thanks in advance*Amanda Gibson

GetHuman2952731 did not yet indicate what Etihad Airways should do to make this right.

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How Do I Check into My Etihad Airways Flight?What Is Etihad's Excess Baggage Allowance?How Do I Change My Flight with Etihad Airways?
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Etihad Airways

Flight delayed issue
Reported by GetHuman2952731
May 20th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 1288 others
0 customers following this

Timeline

GetHuman2952731 started working on this issue
May 20th, 2019 11:12am
GetHuman2952731 indicated the issue is not fixed yet.
May 26th, 2019 11:24am