Etihad Guest Membership number: *************Luggage Label: ****EY********I was a passe...

GetHuman1030637's customer service issue with Etihad Airways from August 2018

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The issue in GetHuman1030637's own words
Etihad Guest Membership number: *************Luggage Label: ****EY********I was a passenger with Etihad flying from Dammam to Abu Dhabi on Flight EY*** on the **th August, connecting to and travelling on flight EY** from Abu Dhabi to London on the **th August ****.**Sometime between my bag being checked in with Etihad at Dammam Airport on the **th August and my collecting it from the baggage belt on my arrival at Heathrow on the **Th of August, my case was damaged and badly ripped on the front of the bag in several places. **Due to this damage, the front section of the bag can no longer be used as it is not secure or fully capable of protecting the contents.**As this damage occurred while the bag was in your care, I would like to have it either repaired, or replaced by you please.**I tried to report the damage to the airline baggage staff representing Etihad in the baggage reclaim area of Heathrow, but they told me there was nothing they could do and that I had to report the damage to you by email, with pictures of the damage and the luggage tag so you could compensate me for the damage to my bag.**I have sent * emails to *****@***.com which was the email address I was given but have had no response.**I look forward to hearing from you shortly regarding the damage. **Thank you in advance for your help and co—operation.

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Etihad Airways

Customer service issue
Reported by GetHuman1030637
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 326 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)


GetHuman1030637 started working on this issue
Aug 24th, 2018 8:29am

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