Please send me a refund check and stop telling me "the system had a glitch".

GetHuman992107's customer service issue with Equity Accelerator from August 2018

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The issue in GetHuman992107's own words
A competent company should be able to issue a refund check ... Equity Accelerator owes me money that was taken out right before the sale of my house. Supposedly the money is to be refunded electronically to the bank account it was withdrawn from but they never did, and the account has since been closed. I want Equity accelerator to send me a refund check. They have my current address but they don't seem to know how to write a check. I have contacted them more than half a dozen times and have asked them to escalate my problem to someone with the authority to resolve it, but nothing has come about. I have asked them to tell me the date that a check was issued but they don't know, because one has not been issued. I would think any business would be able to find that information in the account records.
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Equity Accelerator

Customer service issue
Reported by GetHuman992107
Aug 14th, 2018 - a yr ago
I have an issue with Equity Accelerator too
Fixed
Seen by 26 customers so far
Similar issue to 212 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman992107 started working on this issue
Aug 14th, 2018 8:06pm
GetHuman992107 indicated the issue is not fixed yet.
Aug 15th, 2018 2:01am
GetHuman992107 indicated the issue is not fixed yet.
Aug 15th, 2018 2:03am
GetHuman992107 indicated the issue is not fixed yet.
Aug 15th, 2018 2:07am
GetHuman992107 indicated the issue is not fixed yet.
Aug 16th, 2018 2:45am
GetHuman992107 indicated the issue is not fixed yet.
Sep 6th, 2018 2:11am
GetHuman992107 indicated the issue is not fixed yet.
Sep 6th, 2018 2:12am