I have called repeatedly about warranty issue and have gotten no response as promised t...

GetHuman3765267's Complaint issue with Empire Today from October 2019

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The issue in GetHuman3765267's own words
Get a rep out to look at carpet ... I have called repeatedly about warranty issue and have gotten no response as promised this has been going on for a week . This is one of many repeated issues. I have spent a lot of money and would like a rep out to look at our carpet that looks worn and ** yrs old . Which is I actually only * yrs old and should still look brand new . A response for this special order carpet that was recommended and told would hold up would be nice . It looks horrible and I cannot even get a return phone call after multiple attempts . Sincerely Shannon it would be great if they would call me as promised ***-***-****
Nobody will return our call as promised within the ** to ** hr window they say they provide
Fixing my carpet
** yrs
Calling repeatedly myself
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Empire Today

Complaint issue
Reported by GetHuman3765267
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 34 others
0 customers following this

Timeline

GetHuman3765267 started working on this issue
Oct 14th, 2019 9:25pm
GetHuman3765267 indicated the issue is not fixed yet.
Oct 15th, 2019 1:00pm
GetHuman3765267 indicated the issue is not fixed yet.
Oct 16th, 2019 1:36pm

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