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The issue in GetHuman-jbou's own words
I ordered Cacia Mary Jane Casual in black, sz ** in May. I received said shoes in sz *.*. They were returned with request to be exchanged, same shoe in the ordered size. I really liked the shoes and had also ordered them in taupe, which was back-ordered, although I did receive them ( in the correct size) in early June, as promised. The black sz * *** were returned by msil with the return slip on which I had wtitten a request that the correct size ** be returned to me. This was mail on the last Saturday in May. I have not gotten the correct size black shoes, nor has the account been credited.
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