Need to return Eastwood Non Contact Thermometer ordered******* & received notification...

GetHuman4601834's Returns issue with Eastwood.com from April 2020

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Order number, Billing address, and Email address on the account (if applicable)
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You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman4601834's own words
Need to return Eastwood Non Contact Thermometer ordered******* & received notification of order shipped on ** *****.I inquired about returning this product before I received order shipping date because I realized I had ordered the wrong product. I was informed that I could not cancel the order, I would have to return it after I received it. Because I knew I was returning it, I did not open it. It is still in it’s original packaging. No where in my emails received from your co. did it say that your return policy had changed and now I can’t return it. I was offered the return of the warranty plan, which I would like to take advantage of that, at the very least. I feel you should stand by your original policy on returns since no updates were sent on any change.

GetHuman4601834 did not yet indicate what Eastwood.com should do to make this right.

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Eastwood.com

Returns issue
Reported by GetHuman4601834
Apr 7th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 7 others
0 customers following this

Timeline

GetHuman4601834 started working on this issue
Apr 7th 9:11pm
GetHuman4601834 indicated the issue is not fixed yet.
Apr 7th 9:12pm
GetHuman4601834 indicated the issue is not fixed yet.
Apr 11th 12:15am
GetHuman4601834 indicated the issue is not fixed yet.
Apr 11th 12:15am