E-REWARDS-**I redeemed ** e-reward points on ****** ($******* Avios miles). Your confi...

GetHuman1802027's customer service issue with E-Rewards from July 2019

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The issue in GetHuman1802027's own words
E-REWARDS-**I redeemed ** e-reward points on ****** ($******* Avios miles). Your confirmation states that the reward will post in ** or less days,**I has now been ** days at still NO post.**This request shows up in your history log but it appears you've never processed it.**British Air says that it is up to e-rewards to push the transaction from THEIR side to BAs Side but they've never done it.**This is the same kind of problem that last year that Erewards had with Hilton - the e-rewards interface had been broken and no one wanted to take responsibility. Finally e-rewards posted that Hilton redemptions were severely delayed as there was indeed a software problem. **Please address this ASAP: **EMAIL AS LISTED ON ACCOUNT - *****@***.com

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Customer service issue
Reported by GetHuman1802027
Jul 14th, 2019 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 428 others
0 customers following this

Timeline

GetHuman1802027 started working on this issue
Jul 14th, 2019 7:28pm
GetHuman1802027 shared this issue with others over email
Jul 14th, 2019 7:29pm
GetHuman1802027 indicated the issue is not fixed yet.
Jul 14th, 2019 7:30pm
GetHuman1802027 shared this issue with others over email
Jul 14th, 2019 7:31pm
GetHuman1802027 shared this issue with others over email
Jul 14th, 2019 7:31pm
GetHuman1802027 shared this issue with friends on Facebook
Jul 14th, 2019 7:31pm
GetHuman1802027 shared this issue with followers on Twitter
Jul 14th, 2019 7:32pm
GetHuman1802027 shared this issue with friends on Facebook
Jul 14th, 2019 7:33pm
GetHuman1802027 shared this issue with others over email
Jul 14th, 2019 7:33pm
GetHuman1802027 shared this issue with others over email
Jul 14th, 2019 7:33pm
GetHuman1802027 indicated the issue is not fixed yet.
Jul 15th, 2019 12:59am
GetHuman1802027 indicated the issue is not fixed yet.
Jul 16th, 2019 3:17am
GetHuman1802027 indicated the issue is not fixed yet.
Jul 17th, 2019 2:39am
GetHuman1802027 indicated the issue is not fixed yet.
Jul 18th, 2019 11:33pm

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