E-REWARDS-**I redeemed ** e-reward points on ****** ($******* Avios miles). Your confi...
GetHuman1802027's customer service issue with E-Rewards from July 2019
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E-REWARDS-**I redeemed ** e-reward points on ****** ($******* Avios miles). Your confirmation states that the reward will post in ** or less days,**I has now been ** days at still NO post.**This request shows up in your history log but it appears you've never processed it.**British Air says that it is up to e-rewards to push the transaction from THEIR side to BAs Side but they've never done it.**This is the same kind of problem that last year that Erewards had with Hilton - the e-rewards interface had been broken and no one wanted to take responsibility. Finally e-rewards posted that Hilton redemptions were severely delayed as there was indeed a software problem. **Please address this ASAP: **EMAIL AS LISTED ON ACCOUNT - *****@***.com
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Jul 18th, 2019 11:33pm
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