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The issue in GetHuman1716278's own words
I purchased a animal ball dyson on ********** and have only used it about * times. The very first use i found the hose very difficult to remove from the main machine. I googled how to remove and watched a video which also identified the stiffness of the hose. Trying to pull the hose out has now triggered pain in my elbow. The vacuum cleaner now has another issue and will not pick up due to the bad connection of the clear bin to the main unit and now I cannot remove the clear bin, its stuck. I do not want to force the plastic surrounding the catch as it appears to be very fragile. I have been waiting ** minutes on the phone after going through their online help which again directed me back to calling the support team.*How long should a support call wait? I have now submitted my complaint and issue via email but wanted it sorting soon. I am now without a vacuum cleaner.
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