Machine:SVO* Animal US*serial number:JU*-US-JKR****A*date of purchase:***********regist...

GetHuman-cochises's customer service issue with Dyson from September 2018

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The issue in GetHuman-cochises's own words
Machine:SVO* Animal US*serial number:JU*-US-JKR****A*date of purchase:***********registered owner: Jim Krieski***I have been trying, unsuccessfully, for over a month to obtain a replacement battery for my Dyson vacuum. I have called and talked to * different people * weeks apart who said they would check into it and get back with me. Nothing. I emailed Dyson online support and although they were sympathetic and said they would waive the shipping charge they suggested I reach out to live chat support. So here I am. The vacuum is under warranty and what I thought would be a simple procedure has turned into a nightmare. I love the vacuum but was just wondering why the battery would even fail in less than a year of use. Please help me get a replacement battery so I can clean my house again. Thank you and keep me informed.*Jim Krieski***** Big Bend St.* Sierra Vista AZ
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Dyson

Customer service issue
Reported by GetHuman-cochises
Sep 28th, 2018 - 2 mons ago
I have an issue with Dyson too
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Seen by 2 customers so far
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GetHuman-cochises started working on this issue
Sep 28th 3:03am