Bought dometic roof top AC* Heat pump and there are NO installation instructions. I wou...
GetHuman-divingcr's customer service issue with Dometic Group from July 2018
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The issue in GetHuman-divingcr's own words
Bought dometic roof top AC* Heat pump and there are NO installation instructions. I would like to know why they are not sent with the unit and how I can get the instructions
GetHuman-divingcr did not yet indicate what Dometic Group should do to make this right.
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How GetHuman-divingcr fixed the problem
I called customer service and talked to a very helpful representative. She answered all my questions and emailed me the installation instructions. There we ** people waiting in front of me. I don't think I had to wait on the phone more than ** min and they kept me apprised of how many people were still ahead of me often. Very happy with my experience with customer service
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