Bought dometic roof top AC* Heat pump and there are NO installation instructions. I wou...

GetHuman-divingcr's customer service issue with Dometic Group from July 2018

Help with my Dometic Group issue
The issue in GetHuman-divingcr's own words
Bought dometic roof top AC* Heat pump and there are NO installation instructions. I would like to know why they are not sent with the unit and how I can get the instructions
GetHuman-divingcr did not yet indicate what Dometic Group should do to make this right.
I have an issue with Dometic Group too
How GetHuman-divingcr fixed the problem
I called customer service and talked to a very helpful representative. She answered all my questions and emailed me the installation instructions. There we ** people waiting in front of me. I don't think I had to wait on the phone more than ** min and they kept me apprised of how many people were still ahead of me often. Very happy with my experience with customer service
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Dometic Group

Customer service issue
Reported by GetHuman-divingcr
Jul 21st, 2018 - 5 mons ago
I have an issue with Dometic Group too
Fixed
GetHuman-divingcr shared how to fix
Seen by 7 customers so far
Similar issue to 17 others
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Timeline
GetHuman-divingcr started working on this issue
Jul 21st 6:10pm
GetHuman-divingcr indicated the issue is not fixed yet.
Jul 21st 7:10pm
GetHuman-divingcr confirmed the issue is fixed. Hooray!
Jul 25th 12:06am