Sometime ago I changed my password to my bank account. My computer remembered it but I...

GetHuman4375415's Account Access issue with Digit from February 2020

Help with my Digit issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4375415's own words
Sometime ago I changed my password to my bank account. My computer remembered it but I didn't. Digit asked me several times for the new password but for various reasons it didn't get done. Now, I try to log into digit and can't get in. So, I tried changing my digit password (the one my computer remembered apparently was not correct) which requires entering a code they send on my cell. But after several tries I never got a code. So I'm not sure how to fix this. So I have two issues: *. I would like to start using digit again but can't get into my own account (digit acct) to enter new password for my bank account. *. I notice they charged me $*.** for their monthly fee. It was withdrawn from my checking account! The one they can't get in to in order to start saving for me again! How is it possible they can get into my account to withdraw THEIR fee but can't start saving for me? And how long has this been going on? Thank you so much!! Joanna

GetHuman4375415 did not yet indicate what Digit should do to make this right.

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Digit

Account Access issue
Reported by GetHuman4375415
Feb 19th, 2020 - 8 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1043 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman4375415 started working on this issue
Feb 19th 12:41pm
GetHuman4375415 shared this issue with others over email
Feb 19th 12:41pm
GetHuman4375415 tried contacting Digit
Feb 19th 12:42pm
GetHuman4375415 indicated the issue is not fixed yet.
Feb 19th 5:08pm

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