Digit Customer Service Issues

My teenage son recently created a Digit.co account and linked it to our checking account without my knowledge. After discussing it, we decided to cancel his account on 10/18/[redacted]. He received a confirmation message of the cancellation and the return of his savings to our bank account. I've noticed a new pending withdrawal today from Digit.co but no deposits yet. I need to speak with a representative urgently to resolve this issue. I am concerned about a contract being formed with my minor child without my consent. I insist on the return of his funds and the termination of Digit.co's access to his checking account.

Hello Digit team, I am feeling overwhelmed about my money with Digit. I recently opened a new checking account and wasn't aware that I needed to withdraw the funds before closing my old account. I understand the only way to receive my money from Digit is through a check sent to my home address, but I am having trouble verifying my identity. Despite multiple attempts, the system keeps indicating that I've already completed the verification process. I have shared my home address, ID card, and pay stubs with your team, but haven't received a response yet. I just need reassurance that everything will be resolved. It's hard for me to focus on other tasks while worrying about this issue. I apologize for my impatience and confusion. If feasible, I'd like to provide my new account number and routing number for Digit to update my information. Thank you for your assistance. -Brian

I have nearly $[redacted].00 in my Digit rainy day fund account. I checked it this morning as I do every day due to the different withdrawal amounts. Later, I noticed a $2.99 charge from Digit on my bank statement since my free trial ended. When I tried to log in, I was asked for my username and password, but an error message popped up after I entered my details. I attempted to reset my password, but it directed me to contact Digit. I sent an email as instructed, but I'm disappointed they lack human customer support. Having almost $[redacted].00 in the account and being unable to access it concerns me, especially since there was no prior notice about system maintenance. This situation doesn't instill confidence in the app for me.

Hello, I often use Digit, and recently participated in a promotion where I needed to refer 5 users to get a $[redacted] bonus. I successfully referred 6 people within 2 days and received confirmation via text from Digit, but I have not yet received the $[redacted] bonus even after weeks. I am wondering if Digit is failing to fulfill its promotion commitments. A new promotion for 10 referrals and a $[redacted] bonus is now available, but my trust has been shaken. Can someone advise on what steps I should take next? Thank you.

I paused Digit to prevent any withdrawals from my account due to insufficient funds. I received a text about updating my account information to resume saving but didn't do so because my account still lacks funds. I've attempted to submit an overdraft reimbursement through the app multiple times without success; it keeps blanking out. I urgently need reimbursement for the overdraft and all previous withdrawals. I'd like to close my Digit account. Contact me at [redacted] or [redacted]. Immediate response required!

I closed my Digit account last year but now I'm unable to log back in as it's pending closure and they need to send me a check for my remaining balance. When I try to verify my identity, I receive an error message stating I've already tried. I contacted support via email a week ago but haven't received a response yet. Today, I tried the verification process again with no success.

I have encountered a problem with withdrawing my money from the app after changing my password. Although I updated my bank credentials, the app still recognizes my old username, causing a withdrawal error. Even after reverting to my previous bank information, the issue persists. I have been trying to resolve this since November without success. I find it puzzling that the app insists on using the old username instead of verifying the routing and account numbers. This glitch prevents me from accessing my funds or closing the account. Despite reaching out to the support center, I have not received any assistance. The app appears to be stuck in a loop without a contact number for further help. I kindly request a refund of my funds and the closure of my account. Thank you.

I am requesting a refund of $2.99 for this month's service from Digit. I assumed that pausing my account would prevent any charges, so I was surprised to see the $2.99 deducted, causing my account to go negative. My bank requires the refund to reverse a $35 overdraft fee. I am facing financial difficulties and need assistance. Since my account has been paused for the month and no additional transactions have occurred, I believe the refund is fair. I have closed my Digit account to avoid future issues. Thank you for your prompt response as I need to contact my bank. I appreciate your understanding and help.

I closed my Digit account, and it indicated that we saved a total of $74.26. However, upon closing the account and the funds being sent to my bank, I noticed only $54.26 is expected. I am missing $20 of my savings. Kindly ensure the full amount saved with Digit is transferred back to my checking account. Thank you. Best Regards, V. Diaz

I have a bank account with Addition Financial (formerly CFE), and my Digit account is linked to that bank account. I had $86 saved with Digit. Recently, CFE changed its name to Addition Financial, and this caused my Digit account to become unlinked from my banking account. When I tried to change my checking account, Digit informed me that the $86 would be returned to my checking account within 7 business days. However, at the end of the process, Digit stated that no transfers were made. I am unsure what happened to my $86. I would appreciate it if someone could assist me promptly. Can Digit please send me a check for the $86 to [redacted] Salamander Street, Saint Cloud, FL [redacted], or provide me with my money in an alternative way?

I initially deposited $[redacted] into my Digit account, withdrew it to my debit card, then re-deposited it back into Digit. Despite requesting the money back to my debit card, I have not received it yet. Initially, I was told it would be in my account by May 10th, but now the date has been pushed to the 13th, causing overdrafts in my account. Addressing these issues, including closing my account, has been challenging as it supposedly takes 90 days to close fully, which conflicts with the 30-day fund hold period. I am concerned about further deductions from my account by Digit. I am frustrated and seek prompt resolution and the return of my money.

I am quite upset about the issue I had with the Digit app. I created a goal and deposited $[redacted] into it. After a couple of days, when I tried to withdraw the money, I encountered a problem. I then deleted the goal, expecting the money to return to my account. Unfortunately, it has been a few days, and the $[redacted] has not been refunded to my account. I contacted the bank, but they were not helpful. If this matter is not resolved, I am considering legal action. I urgently need someone from the company to reach out to me. If I do not hear back by Monday, I will escalate my complaint. You can contact me at [redacted] or email me at [redacted]

Hello, I'm Crystal Patterson. I signed up for Digit recently and initially had a good experience. However, Digit has taken out more money than anticipated multiple times, causing my account to go into the negative. This has resulted in $30 in fees due to repeated small withdrawals by Digit. This was unexpected, as Digit took out excessive amounts of money despite my account being in the negative. I would appreciate any assistance with this situation.

I am currently trying to close my Digit account. The account was opened without my consent due to a recent phone hack. I am uncomfortable providing detailed personal information such as bank statements and driver's license to close the account, especially after experiencing fraud. I find it puzzling that this level of information is required when only transferring funds between accounts. Unfortunately, I am unable to find a contact number for Digit, which adds to my unease. As a result of the lack of assistance in closing the account, I have decided to close the associated bank account. Despite my preference to discuss this matter with a representative, I understand that Digit does not make phone calls. Nevertheless, my contact number is [redacted].

I have been using Digit to save money, but recently my Bluebird American Express card got disabled through the app, and I agreed to withdraw all the funds. It's been a few days, and I haven't received my money back into my Bluebird account. The funds are no longer visible in my Digit app. I am concerned and looking to speak with a live representative over the phone.

To whom it may concern, I am facing an issue with the app that stopped automatically withdrawing money from my Wells Fargo checking account a few weeks ago. I attempted to transfer the funds from Digit back to my account on Friday, July 5th. Although the app confirmed the transfer, the $[redacted].00 does not appear in my bank statement, leaving my checking account showing a balance of $0.00 in the Digit app. It seems that there might have been a disconnection between Digit and my Wells Fargo account, causing this confusion. I am concerned as this money was earmarked for an upcoming vacation. I would appreciate a prompt response to resolve this matter. Thank you, J. Ragland

I was charged four times by them: twice on the 15th, once on the 16th, and again on the 17th. The initial transaction was $6.06, resulting in an overdraft fee. Following that, a $9.12 charge incurred another overdraft fee. They refunded one fee but promised to return the other, which they have yet to do. Our account returned to the positive due to a payroll deposit. Subsequently, they debited $7.88 on the 16th and $10.24 on the 17th. I've made numerous attempts to reach out without success, including reaching out via Twitter. I plan to visit my bank soon to place a stop payment and begin the refund process, as they have failed to respond. None of these unauthorized charges, totaling approximately $35, were authorized by me. Despite assurances on their website about returning funds, they did not refund the money as promised, instead taking more.

I have been using Digit for approximately a year. Initially, when I downloaded the app on my Samsung device, there was no monthly service fee. However, upon switching to an iPhone, I have noticed a recurring charge of 2.99 for the past three months. I am seeking a refund for these charges. Recently, I decided to cancel my Digit membership, but it seems that the service is still deducting funds from my account without authorization. When attempting to log back into my account, I receive an error stating that the information provided does not match what Digit has on file. I have not altered any details. I kindly request a full refund of the money currently held in my Digit account, the cancellation of my membership, and the cessation of any further deductions from my bank account. I also request immediate access to my account.

Hello, I am reaching out regarding my digital account that was closed on July 21, [redacted], and subsequently deactivated. After deactivation, I declined to receive free updates for the following month, as I no longer wished to use the company's services. Despite expressing my reasons for discontinuing the service, I was still charged $2.99 in August for a month I did not utilize. As September begins, I am continuing to be charged for a service I have not used since July. I request prompt contact to address this matter, as I manually deactivated my account and no longer have an active account with the app.

Hello, I am writing to address the issue with my previous digit account that was closed on July 21st, [redacted]. Despite deactivating my account and declining the free monthly updates, I was still charged $2.99 in August for a service I did not use. It is now September, and the charges persist even though I no longer have an active account with your company. I completed the questionnaires explaining my decision to discontinue your services. I would appreciate prompt contact to rectify this situation, as I took the necessary steps to deactivate my account manually. Please reach out to me at your earliest convenience at [redacted] Thank you.