This is how you treat your customers who are very upset. This is my live chat a few min...

GetHuman2158543's customer service issue with Dickblick.com from February 2019

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The issue in GetHuman2158543's own words
This is how you treat your customers who are very upset. This is my live chat a few minutes ago. I strongly suggest taking customer complaints more seriously. I have spent a FORTUNE with Blick lately. Now, the mere thought of dealing with this again definitely means I can order paper elsewhere, order via Amazon, etc. **Chat:**Conversation opened. * unread message.**Skip to content*Using Gmail with screen readers** of *,****Chat Recording*Inbox*x**I* CIC ******@***.com**Attachments**:** PM (* minutes ago)*to me**Chat Transcript**Blick Chat: Welcome to Blick Art Materials!*Blick Chat: Interaction transferred to Chat*ContactCenter.*Blick Chat: Website visitor has joined the conversation*Blick Chat: Welcome to Blick Art Materials!*Blick Chat: Interaction transferred to Chat*ContactCenter.*Blick Chat: An agent has joined the conversation.*Kayla F: Hello Elizabeth, how can I help you today?*Elizabeth Scarbrough: I placed order number ******** and when it shipped I was notified by Fed Ex the delivery date would be this past Wednesday (yesterday). I was very happy about that because it was not going to rain. When I got home yesterday, no package. When I checked the tracking number it still said it was coming. It said that right up until I went to bed, but it never arrived. This morning at * a.m. I checked and it it no longer listed a delivery date. Right before I was leaving for work I happened to check my email * a.m. and it said it was arriving today. A rainy day! Now I had to put up a tarp and decide if I was staying home because I ordered paper. I had problems last time because FedEx said a day and then changed it after I waited all day.*Kayla F: I do apologize about that! Please hold while I look in to this for you.*Elizabeth Scarbrough: I have been ordering a lot of paper but the stress caused by the poor management of FedEx and the fact that Blick chooses to use this company I am so furious I don't plan on ordering again any time soon. The stuff in my cart can wait. They are unprofessional. I left a note with my tarp for them to wrap in plastic and they were NOT wrapped in plastic. Thankfully, because of my tarp the paper was okay, but it didn't rain as much as expected. I am one very unhappy customer. If I have to be stressed about my orders, forget it. I have a note in my account that comes up every time I order that says do not deliver if raining but they always do.*Elizabeth Scarbrough: I have gone on FedEx's website to tell them to deliver another day and they expect me to pay them to do that.*Kayla F: I sincerely apologize for the inconvenience this has caused. Typically, if you list special instructions on your order, Fed Ex will abide by them. I would be happy to offer you a $* Valued Customer Coupon for the inconvenience of this situation. This coupon can be used toward your next order.*Elizabeth Scarbrough: $*? Never mind. I just wanted to let you know. Have a nice evening.******* Interactive Intelligence **** Interactive Way, Indianapolis, IN ******** ***.***.**** voice and fax********Confidentiality Notice******This e-mail message from **** Blick Holdings, Inc. or one of its subsidiaries is intended only for named recipients. It contains information that may be protected by trade secret law, or that is confidential, privileged, attorney work product, or otherwise exempt from disclosure under applicable law. If you have received this message in error, are not a named recipient, or are not the employee or agent responsible for delivering this message to a named recipient, be advised that any review, disclosure, use, dissemination, distribution, or reproduction of this message or its contents is strictly prohibited. Please notify us immediately at ***.***.**** that you have received this message in error, and delete the message from your computer files.*...***Message clipped* View entire message*Attachments area*Got it!Thank you!Wow!
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Dickblick.com

Customer service issue
Reported by GetHuman2158543
Feb 7th, 2019 - 3 mons ago
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GetHuman2158543 started working on this issue
Feb 7th 10:25pm