Procedure D**** REMOVAL OF THE TORUS MANDIBULARIS has been deemed by Denti-Cal to be a...

GetHuman-kwready_'s customer service issue with Denti-Cal from August 2019

Help with my Denti-Cal issue
The issue in GetHuman-kwready_'s own words
Procedure D**** REMOVAL OF THE TORUS MANDIBULARIS has been deemed by Denti-Cal to be a covered benifit. Under the Billing and payment policies, the provider cannot charge or recieve any payment for services that denti-cal has deemed to be a covered benifit.**With that said, when Denti-Cal denies my request to have that procedure approved, not only will denti-cal NOT pay for services. The provider cannot provide me the service even if I payed them for the service because it is a covered benifit. There is an old saying for something like this, it goes something like this: DENTI-CAL **** OR GET OFF THE POT!!!!**IT IS BAD ENOUGH THAT DENTI-CAL WILL NOT COVER THE BENIFIT, NOW THEY ARE KEEPING ANYBODY ELSE FROM DOING IT. THAT IS NOT RIGHT*I would like to have Denti-Cal approve the procedure with Anesthesia, so I can have dentures made.

GetHuman-kwready_ did not yet indicate what Denti-Cal should do to make this right.

How GetHuman-kwready_ fixed the problem
I have made an appointment. We will see how it goes
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Denti-Cal

Customer service issue
Reported by GetHuman-kwready_
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman-kwready_ shared how to fix
Seen by 26 customers so far
Similar issue to 9 others
0 customers following this
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Timeline

GetHuman-kwready_ started working on this issue
Aug 5th, 2019 3:29pm
GetHuman-kwready_ confirmed the issue is fixed. Hooray!
Aug 6th, 2019 6:49am
GetHuman-kwready_ indicated the issue is not fixed yet.
Aug 6th, 2019 6:50am
GetHuman-kwready_ confirmed the issue is fixed. Hooray!
Aug 6th, 2019 7:45pm

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