My internet connection keeps going out for a few minutes at at time, sometimes hours. I...

GetHuman1039241's customer service issue with DSLextreme from August 2018

Help with my DSLextreme issue
The issue in GetHuman1039241's own words
My internet connection keeps going out for a few minutes at at time, sometimes hours. I have started logging the times and in two days have had * outages. I know your reputation is less than stellar, but you have a monopoly on the copper lines that supply the * houses on my street. I have no choice but to use your service. I feel that if enough people band together we can bring a lawsuit against DSL extreme for failing to provide a service that they have been compensated for.
GetHuman1039241 did not yet indicate what DSLextreme should do to make this right.
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DSLextreme

Customer service issue
Reported by GetHuman1039241
Aug 26th, 2018 - 4 mons ago
I have an issue with DSLextreme too
Fixed
Seen by 4 customers so far
Similar issue to 10 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman1039241 started working on this issue
Aug 26th 8:03pm
GetHuman1039241 indicated the issue is not fixed yet.
Aug 26th 8:19pm
GetHuman1039241 indicated the issue is not fixed yet.
Aug 26th 9:15pm