Good afternoon,**I cancelled DS Water services due to insect infestation in the water d...

GetHuman-friqi's Complaint issue with DS Waters of America Inc. from May 2020

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The issue in GetHuman-friqi's own words
Good afternoon,**I cancelled DS Water services due to insect infestation in the water dispenser which was removed on a day I was out of the office and it had to be removed. After making my last payment and closing the water account I received a call a month or two later from DS Serv. credit and collections dept. asking for money for the dispenser. I explained that I am unable to pay the amount alone and this was a request done with a group in my office. I told her would handle it once the team is back in office but she told me that it was only $*** and I need to pay the money now. Since then this rep has been contacting several departments and unsuccessfully getting assistance due to contacting other offices that have nothing to do with the services that were cancelled in my office. Then I get a call regarding defamation of my character stating that she will not use the name of the company but use my name as fraud acquiring services under my name and not the company. This lady is unprofessional and impatient. My team and I are first respondents and I explained that I have no way of interrupting their job while everyone is out of the office due to Covid -** and I would take care of it with the team after we return to the office then I get another bill for more money than she stated. I would like to speak with someone else regarding this issue but I will not be disrespected or forced to pay for something that I did not know about until after the account was resolved without my team. This is ridiculous.

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DS Waters of America Inc.

Complaint issue
Reported by GetHuman-friqi
May 21st, 2020 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 138 others
0 customers following this

Timeline

GetHuman-friqi started working on this issue
May 21st, 2020 1:15am