I ordered a SHARK cleaner and paid £*** via PayPal. I ordered it online. It arrive...

GetHuman-cymro's Returns issue with Currys from September 2020

Help with my Currys issue
The issue in GetHuman-cymro's own words
I ordered a SHARK cleaner and paid £*** via PayPal. I ordered it online. It arrived on time I opened and assembles it but immediately knew it was far to heavy for me or my wife to use. We are aged **. I asked to return it and received back and email saying they wanted more information and to phone their customer service number. Also the fact that I could not reply via email. On Friday **th September,**** I phones the number given and waited * hour *minutes ** secs to get a reply. The male person who replied seemed very inexperienced, I gave him all the information he asked for and he told me it would be picked up between *am and *pm Monday **th September,****. This has not happened.

GetHuman-cymro did not yet indicate what Currys should do to make this right.

How GetHuman-cymro fixed the problem
I followed the procedure on returns. I received a reply via email to phone them this took *hour * min ** secs spoke to recipient who said item would be collected *-* **** but this did not happen. Contacted you also sent further request to return item next day received message item will be collected ****. Curry not helpful cannot email them and they admit to * hour waiting time for phone call.
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Currys

Returns issue
Reported by GetHuman-cymro
Sep 28th, 2020 - 2 years ago
Fixed
GetHuman-cymro shared how to fix
Seen by 6 customers so far
Similar issue to 2505 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-cymro started working on this issue
Sep 28th, 2020 4:06pm
GetHuman-cymro indicated the issue is not fixed yet.
Sep 28th, 2020 8:43pm
GetHuman-cymro confirmed the issue is fixed. Hooray!
Sep 29th, 2020 2:14pm

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