I ordered a SHARK cleaner and paid £*** via PayPal. I ordered it online. It arrive...
GetHuman-cymro's Returns issue with Currys from September 2020
Help with my Currys issue
The issue in GetHuman-cymro's own words
I ordered a SHARK cleaner and paid £*** via PayPal. I ordered it online. It arrived on time I opened and assembles it but immediately knew it was far to heavy for me or my wife to use. We are aged **. I asked to return it and received back and email saying they wanted more information and to phone their customer service number. Also the fact that I could not reply via email. On Friday **th September,**** I phones the number given and waited * hour *minutes ** secs to get a reply. The male person who replied seemed very inexperienced, I gave him all the information he asked for and he told me it would be picked up between *am and *pm Monday **th September,****. This has not happened.
GetHuman-cymro did not yet indicate what Currys should do to make this right.
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How GetHuman-cymro fixed the problem
I followed the procedure on returns. I received a reply via email to phone them this took *hour * min ** secs spoke to recipient who said item would be collected *-* **** but this did not happen. Contacted you also sent further request to return item next day received message item will be collected ****. Curry not helpful cannot email them and they admit to * hour waiting time for phone call.
Please help with my Currys issue
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GetHuman-cymro confirmed the issue is fixed. Hooray!
Sep 29th, 2020 2:14pm
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