Currys Customer Service Issues

Subject: Complaint Regarding Click & Collect Order CUR[redacted] Dear Sir/Madam, I am writing to express my dissatisfaction with the treatment and experience I encountered while trying to fulfill my click & collect order for the HP304 XL black ink cartridge. Here are the details: I placed the order on 21/06/20 for collection on 23/06/20 at the Milton Keynes branch. Despite receiving a confirmation email and tracking number indicating the delivery on the morning of 23/06/20, I never received any notification to collect it. After visiting the Currys Milton Keynes store, I was informed that my order had been lost in transit with no clear resolution or timeline provided for a replacement or refund. I have made numerous attempts to contact customer service without success. Even visiting the store on 02/07/20 resulted in dismissive treatment and unhelpful responses from the staff. The lack of communication, poor customer service, and failure to resolve the issue in a timely manner have left me deeply dissatisfied. I urge for a prompt resolution to either receive the ordered item or a refund, along with compensation for the inconvenience and distress caused. I expect a clear and specific plan of action to rectify this situation promptly. Sincerely, Dr. R. Koshal

I purchased a Dell computer that malfunctioned the next day. I brought it to Currys Charlton, and they agreed to exchange it with a new one. Since they didn't have it in stock, the manager said they would send one from their storage. We agreed that I would keep the computer and put the remaining parts in the box for collection by their driver with the new unit. The delivery was promised for 2/7/20, but it has not arrived yet. Please assist as soon as possible. Thank you.

Due to the gross inefficiency of your staff, I incurred a cost of £[redacted].00. I had paid for delivery, installation, and takeaway of a washing machine with reference [redacted]. The machine was delivered on the 2nd of July as scheduled. However, the installer encountered a jammed isolating stopcock, claiming that turning off the water would affect the supply for 3 weeks. They abruptly left, advising me to hire a plumber. The plumber promptly resolved the issue by turning off the main water supply and installing the machine. I was left with an additional bill of £[redacted].00, making the overall cost quite high. I am reaching out for a refund promptly.

On February 10th, [redacted], I purchased a Lenovo PC from your store on Tewkesbury Road in Cheltenham. Unfortunately, from day one, the keyboard had issues. After returning to the store, it was replaced. Everything was fine until a few weeks ago when the keyboard stopped working again. I had to buy a wired keyboard to use the PC. I tried calling the Cheltenham branch for 30 minutes, but no one answered. I am very disappointed with the after-sales service. Unless this issue is resolved, I may have to escalate this matter to the local press.

Regarding reference CUR[redacted], I received the Freeview HD Smart Digital TV Recorder, HUMAX HDR-1800T on Monday. Unfortunately, the item did not power on. I filled out a returns for replacement form, which I received an automatic reply for. Today, a DPD representative picked up the faulty item, but I have not received any further communication from your end. Could you please urgently update me on when I can expect to receive a replacement item, or do I need to repurchase it? Thank you, H. C.

About a week ago, I ordered a Russell Hobbs microwave, thinking it was in stock. However, I received an email notifying me it was expected from the supplier to the designated Bridlington store. I am unsure if it has arrived yet. I could have ordered from Amazon for next-day delivery. This service seems inefficient. I seek clarity on the microwave's arrival. Waiting this long to collect it is frustrating. Adding to my frustration, the email I received is addressed to my deceased grandmother, Kathryn Amelia Bentley, when my name is Nick Gladstone. My address is Pond House, Kilham, Driffield, East Yorkshire, YO25 4SG.

Hello, I attempted to request a price match for an item on sale from thecoffeemate.co.uk, which is operated by Amicum Team Ltd. Unfortunately, my request was denied on the basis that the company is not a UK retailer. However, upon further investigation, Companies House confirms that Amicum Team Ltd is indeed a registered internet company in the UK. Moreover, the company is VAT registered in the UK, has a UK address, and can be contacted through a UK telephone number. I kindly ask Currys to uphold their price matching policy and match the price with this UK online retailer.

Dear Customer Service, I recently purchased a Hoover washing machine from Curry & PC World. Unfortunately, since the day of delivery, it has been making loud noises. I have attempted to contact customer service numerous times, but have not received any responses, as the phone lines seem to be consistently closed. After reaching out to Hoover directly, they sent a technician who confirmed there is a technical issue with the washing machine. However, they advised me to follow up with Curry & PC World for a replacement. Despite my repeated attempts to contact you, I have yet to receive any assistance. I kindly request your help in resolving this matter and providing me with a new washing machine. Thank you.

We encountered an issue with our smeg hob when the glass broke on May 16th, just days before our three-year protection plan expired on May 28th. Despite sending letters to both Sheffield and Swindon, and visiting the store six times (which was closed until June), we have faced challenges in receiving assistance. We were directed to contact the complaints line for customer service, only to encounter unhelpful and unsupportive staff who insisted that our coverage had lapsed. We highlighted that the constraints of lockdown prevented us from resolving the matter earlier, but we received no resolution. Any guidance on how to proceed would be greatly appreciated.

On June 7, [redacted], I purchased a DELL DLL IN15 [redacted] 13 and overall, I am satisfied with some features. However, I am experiencing significant issues with it: 1. The cursor moves erratically and occasionally loses functionality. 2. Web pages frequently disappear and reappear without any commands given to do so. After attempting to contact Currys through an email to [redacted], I received an error message stating the email could not be sent. Additionally, while composing the email, a page from my email site appeared suddenly. When I tried to edit the email, the entire message disappeared. I had to retrieve it from my drafts, only to encounter another error message from the post office when attempting to send it. Prompt resolution of these issues is necessary. If not resolved quickly, I will request a full refund without delay.

Dear Sir, I purchased an item today around 3:00 p.m. I initially planned to pick it up at the local store but called Currys to inquire about the pickup process. They advised me I could buy the item over the phone with them. After purchasing over the phone, I received reference number CUR[redacted] and was told to wait 30 minutes before collecting the item in-store. Upon arrival at the store about an hour later and presenting the reference, the staff seemed unaware and mentioned phone orders were not accepted. Also, I was unexpectedly asked to present the credit card used for payment, which I was not informed about when calling. This caused an unnecessary visit to the store during the pandemic, jeopardizing my health. I am disappointed with Curry's service as the phone purchase was denied in-store. Amidst this confusion, I request immediate resolution and compensation for this inconvenience. Sincerely, M. Vout

Dear sirs, I am writing to share a positive experience on behalf of my friend, Douglas Devins, who recently collected a Soundbar from your Derby Kingsway store. The staff there provided exceptional support, making him feel secure and cared for. Douglas was impressed by their assistance, which went beyond his expectations. He asked me to extend his gratitude and positive feedback to the store, and I hope you can acknowledge their outstanding service. In a time where customer care can be lacking, it is refreshing to commend your Derby Kingsway store colleagues for their outstanding support. Douglas was thrilled not only with the product but also with the level of service he received from your team. Thank you for a job well done! Kindest Regards, Tony Austin-Heath

I recently purchased a dishwasher from Currys and paid for the disconnection and removal of the old appliance, as well as the installation of the new one. However, the team that arrived claimed they were only delivery drivers and were not qualified to perform the disconnection and reconnection. They made a half-hearted attempt, causing the old dishwasher to get jammed halfway out. They then stated they couldn't complete the removal and installation and promised a full refund for these services. This left my 80-year-old mother with the new dishwasher in the middle of the floor and the old one half-removed. She had to pay someone else to finish the job that Currys was supposed to do. I am requesting a full refund for all delivery, removal, and installation costs (£50.00) and seeking compensation for the inconvenience caused.

I made an order on July 1, [redacted], which included a MacBook Air and a USB-C to USB converter with next-day delivery for £5. The MacBook arrived, but the converter did not. DPD informed me the converter would be delivered on July 7 after some delays. However, on the morning of the 7th, the DPD app showed no active parcels. DPD suggested contacting the sender, Currys, which I did by email, receiving no response. When I spoke to Currys on July 24, I was told the parcel wasn't delivered due to the payment not being processed, even though the MacBook payment went through. I have proof of payment for both items and delivery costs and request either the missing converter and a refund for the delivery charge or a full refund for the converter and delivery, opting to repurchase elsewhere for better service. Regards, Lexi.

I purchased a Bosch washing machine series 4 WAN28080GB and paid for both the machine fitting at £25 and old machine removal at £20. The new machine arrived yesterday, but the engineers couldn't install it due to a faulty water valve. I had to hire a fitter to replace the valve and install the washing machine. I am requesting a refund for the £25 and £20 I paid for the fitting and removal services. Please confirm when the refund is processed to my credit card. Thank you. Ian R. 13 Wharnley Way, Castleside, Consett, Co. Durham. Email: [redacted]

I am writing to express my dissatisfaction with an online shopping issue. Although I have already contacted your organization regarding my problem, I believe that it remains unresolved. Yesterday at 10 a.m., I called Curry's regarding a price match for a JBL Charge 4 Black speaker I saw on Amazon UK for £[redacted]. I spoke with James, who promised to call me back in 10-15 minutes. After waiting for over an hour and experiencing difficulties reaching your team, I finally spoke with Zed around 2 p.m. Despite my pleasant demeanor, Zed mentioned that James would return my call. When he did, he informed me that the item couldn't be delivered until the 22nd of July. This delay, coupled with the unprofessionalism and wasted time, was frustrating. I request your prompt attention to this matter. Kind regards, Stuart Kreuger 2/L 18 Boyd Street Largs KA30 8LD RES[redacted] I would appreciate all further correspondence to be directed to this email.

I called to cancel one of the three items I ordered. The lady I spoke to was friendly but mentioned she was new. After 15 minutes of silence, she managed to cancel the wrong item from my order and then canceled the entire order. I had to reorder the two items I wanted, spending £[redacted] without a refund for the canceled order yet. I understand refunds can take up to 14 days, especially with new staff. However, the lack of training for new employees has left me frustrated and with financial implications. When I contacted the sales team for help, they were unhelpful, leaving me to pay again for the items. Despite having had positive experiences with Currys staff in-store before, this incident has resulted in me losing trust in the company and seeking my electronic needs elsewhere.

I recently purchased a Sony Bravia TV from Currys Bromborough and encountered issues with connecting it to my wireless network. Despite a technician's visit that confirmed the connectivity problem and a £40 service charge, I have faced challenges getting a replacement from Currys. They insist on retrieving the TV without offering a replacement since the model is out of stock. Contacting them by phone proved difficult with long wait times. Visiting the store didn't yield a solution either. Even escalation to their Messenger service resulted in a lengthy process of returning the TV for testing and assessment before a refund would be issued, which could take up to 14 days. This situation has left me frustrated as I am now without a TV and unable to purchase a replacement due to the refund delay.

I attempted to purchase a washing machine online on Tuesday, July 25th, [redacted]. Despite encountering technical issues, the system advised me to continue trying. I made five attempts with PayPal and one with my credit card, which I did not submit. Since then, I have spent countless hours on the phone with various customer service representatives who provided inconsistent information and failed to resolve the issue. Two "pending" charges remain on both my PayPal and credit card accounts due to Curry's inaction. Despite numerous requests, I have not received a transcript of the interactions. The lack of assistance and communication has left me frustrated and concerned about potential unauthorized charges. As a disabled individual who is homebound, this situation has been overwhelming. I am seeking guidance on how to craft a review to alert others of this experience. Thank you for your help.

I arranged for the removal of our old fridge and delivery of a new one to 5 Winlea Avenue on Wednesday, May 6th. The delivery crew promised to return the next day for the old fridge. It is now August 3rd, and after realizing we were misled by the delivery crew, we had to move the old fridge ourselves. As stated in the order confirmation, the delivery crew was supposed to unpack the new fridge and dispose of the packaging, but they just left it at the back door. This led to my husband having to move it inside, resulting in a dent. I have been trying to reach out to Currys for months with no success. We are extremely disappointed with the service received. We urgently need the old fridge removed, a refund of £20, a replacement for the damaged fridge, and compensation. We feel deceived, ignored, and mistreated. Thank you. Mrs. M. Dobson.