On monday evening me and my husband ordered a cooker hood from currys online. We paid...
GetHuman-emiisma's Complaint issue with Currys from May 2020
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The issue in GetHuman-emiisma's own words
On monday evening me and my husband ordered a cooker hood from currys online. We paid £** extra for earlier delivery, it should have arrived on wednesday but still hasn't arrived.*On wednesday I called currys but the calls didn't get answered. I waited on the line for * hours and ** minutes but no one picked up the call. *On thursday i tried to contact currys again but the people that answered my calls did nothing to help me instead they kept on transferring me to different people, making me wait again for someone else only to get the call hung up on me.*For every call i waited at least two hours and i called atleast * times. Out of the four calls no one even tried to solve my problem. *I didn't even ask for much, I only asked for my items to be delivered and that i get a refund for the delivery fee i paid but every time they would ask for my reference number put me on hold and then hang up the call.*I know that because of the coronavirus everything is harder and i tried to be understanding, but so should you.*Due to this bad experience I will not be shopping at currys anymore and will be telling about this experience to everyone I know.**With Regards,**Emra Cutcu
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