On monday evening me and my husband ordered a cooker hood from currys online. We paid...

GetHuman-emiisma's Complaint issue with Currys from May 2020

Help with my Currys issue
First: share to improve GetHuman-emiisma's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-emiisma may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-emiisma's own words
On monday evening me and my husband ordered a cooker hood from currys online. We paid £** extra for earlier delivery, it should have arrived on wednesday but still hasn't arrived.*On wednesday I called currys but the calls didn't get answered. I waited on the line for * hours and ** minutes but no one picked up the call. *On thursday i tried to contact currys again but the people that answered my calls did nothing to help me instead they kept on transferring me to different people, making me wait again for someone else only to get the call hung up on me.*For every call i waited at least two hours and i called atleast * times. Out of the four calls no one even tried to solve my problem. *I didn't even ask for much, I only asked for my items to be delivered and that i get a refund for the delivery fee i paid but every time they would ask for my reference number put me on hold and then hang up the call.*I know that because of the coronavirus everything is harder and i tried to be understanding, but so should you.*Due to this bad experience I will not be shopping at currys anymore and will be telling about this experience to everyone I know.**With Regards,**Emra Cutcu

GetHuman-emiisma did not yet indicate what Currys should do to make this right.

How GetHuman-emiisma fixed the problem

We are waiting for GetHuman-emiisma to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Currys's attention and get better help faster. Tap below to get started.
Having Currys issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Currys

Complaint issue
Reported by GetHuman-emiisma
May 8th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 1671 others
0 customers following this

Timeline

GetHuman-emiisma started working on this issue
May 8th 7:13pm