Currys Customer Service Issues

Archive 8

The following are issues that customers reported to GetHuman about Currys customer service, archive #8. It includes a selection of 20 issue(s) reported April 22, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir/Madam, I am reaching out to address an issue with my online shopping experience. I placed an order for Tuesday next-day delivery but received an email stating the delivery would be on Thursday instead. Despite spending time on the phone and in online chat, where a manager assured me of a follow-up call, text, or email, I later received a message stating the delivery was rescheduled for a week later. I did not request this change and the courier claimed it was done by me. After requesting a cancellation, which was confirmed, I was offered Friday delivery when I'm only available on Tuesdays and Wednesdays due to my work schedule. I have spent nearly two days on hold and feel unsatisfied as a customer. Incident Date: 22/04/[redacted] I am frustrated by this situation and seek an apology, refund, and compensation. I anticipate a prompt resolution. For record-keeping purposes, please respond to this email. Sincerely, Mick W.
Reported by GetHuman4695490 on Wednesday, April 22, 2020 1:36 PM
Dear Curry’s, I purchased a FELLOWS - Powershred M-8C Cross Cut Paper Shredder (product code [redacted]) online in January [redacted] with order number: CUR[redacted]. Although I have only used the shredder 3-4 times, the forward function is no longer working while the reverse function is operational. I have tried contacting customer service at [redacted], the number in my order confirmation email, multiple times with no success. Today, I waited an hour to speak with a representative only to be swiftly transferred to the online customer service line without being provided with the direct contact information. After waiting for another hour, I ultimately gave up without any resolution. I understand the delays due to the current situation, but I would appreciate a more substantial conversation with a company representative. My request is to have the shredder replaced as I am high-risk and unable to leave my home. A prompt replacement delivery would be greatly appreciated. Please excuse any frustration in this email; I simply seek a resolution to the issue. Looking forward to your response. Best regards, Sue
Reported by GetHuman4697792 on Wednesday, April 22, 2020 6:02 PM
Ref: CUR[redacted] Date: 5th April [redacted] I purchased a Vax Vacuum cleaner with Product Code [redacted]. Unfortunately, it does not meet its advertised specifications. The vacuum is much heavier than stated, not suitable for pet hair as mentioned, and the brushes are not functioning properly. Despite using the suction adjuster for deep pile carpet, the vacuum is still challenging to maneuver on any carpet surface. I attempted to contact customer service for five days without success due to being a disabled pensioner. My carer also found it extremely difficult to use. We are unable to return it in person but have kept the packaging. I kindly request a full refund to the same credit card used for the purchase. Once we are able, we will visit the store to select a different model. Thank you for your assistance. Sincerely, J. Godfrey
Reported by GetHuman-prgjag on Friday, April 24, 2020 12:29 PM
I recently purchased the ASUS Zenbook from your store, and it arrived today. Unfortunately, my old laptop of almost a decade stopped working, so I needed a quick replacement to continue working. The new laptop is having serious issues playing videos on YouTube, with frequent pauses every few seconds despite trying different browsers and ensuring optimal power settings. Spending over £1,[redacted] on a laptop that struggles with basic tasks like streaming videos is frustrating. Additionally, I bought the 4.99 ADVENT mouse, which is faulty as it only works for clicking and not cursor movement, even after testing it on another laptop.
Reported by GetHuman-bariumsk on Saturday, April 25, 2020 9:57 PM
On April 20th, I received the Canon TS3350 printer I ordered. Unfortunately, I encountered issues with setting it up, including non-functional photocopier and connectivity problems with my router. Despite emailing about the problem on April 21st, I have not received a response yet. The photocopier now works after several days of troubleshooting, but the printer is still unable to connect to my router from the room where it's located due to a weak signal. Unable to move the router or relocate the printer, I request a refund as I never had this issue with my previous Canon printer. I disposed of the box due to the coronavirus situation, as mentioned in my previous email. Kindly confirm the refund process promptly. Thank you. Mrs. M. Horne.
Reported by GetHuman4718832 on Sunday, April 26, 2020 1:26 PM
I purchased a 75-inch Samsung TV from Curry's in November [redacted]. After only 13 months, the picture became blurry. I reached out to Team Knowhow, and they were supposed to collect it on January 20, [redacted]. It was a chaotic process with delays, false information, and multiple trips back and forth. The TV was finally returned on March 7, but with a broken leg. After rejecting it, they tried delivering it again on March 8, but it was still damaged. After many frustrating interactions and multiple issues with other purchased items, totaling almost £[redacted], I feel mistreated and demand a full refund of £[redacted] plus compensation. With 34 calls since January, I am deeply dissatisfied with Team Knowhow's service during the lockdown, especially as a vulnerable person. I am considering legal action if this matter is not promptly resolved.
Reported by GetHuman4719344 on Sunday, April 26, 2020 4:06 PM
I recently placed an order in-store at Exeter through a Sales Person who used the product details from the Currys website. Unfortunately, upon delivery, the incorrect item was sent. I have tried contacting Currys using various numbers but have not been successful. I am incredibly frustrated by this situation and would greatly appreciate speaking with a representative who can assist me. My Plan Number is [redacted], and my name is J. de Kock-S. I am seeking a credit for the wrong item received and would like to reorder the correct product, the Logik L400CFW16 Chest Freezer priced at £[redacted].99. The receipt number in question is [redacted].
Reported by GetHuman-jeltje on Tuesday, April 28, 2020 12:37 PM
I would like to share my recent experience with Curry's regarding a washing machine delivery. I had requested specific services like removing the old machine, connecting the new one, and taking care of the packaging. Unfortunately, the delivery driver only offered to leave the appliance at my doorstep, which I couldn't accept due to my age, lack of support, and shielding status because of Covid-19. Now, I am seeking a refund of £[redacted].00 so I can buy elsewhere since I was unable to accept the delivery. Despite trying to contact Curry's via phone and email, I have been unable to reach them, and the responses I received indicate issues with their customer service mailbox. This situation has left me extremely stressed, and I am struggling to resolve it. Any assistance in securing a refund would be greatly appreciated. Thank you, Shirley Seabeck
Reported by GetHuman4734085 on Wednesday, April 29, 2020 9:31 AM
Subject: Customer Service Complaint - Faulty Shark Vacuum Cleaner I am writing to address an issue I encountered with online shopping. The item I received, a Shark vacuum cleaner, presented a red fault light when used on carpets since its delivery on April 7th. I have tried contacting customer service via phone and social media, experiencing long wait times, disconnections, and unhelpful responses. Today, after almost two hours on hold, I spoke with a representative who was unable to provide a solution, leaving me frustrated and without a functional vacuum cleaner. I urgently require a replacement to resolve this matter. Given the inconvenience and lack of progress, I urge for a prompt resolution. I have provided all details necessary and emphasized the importance of a swift resolution due to my husband being a key worker, unable to attend to this issue himself. Please assist me in resolving this promptly to ensure I have a working vacuum cleaner. Your attention to this matter is greatly appreciated. Sincerely, E. H. Email: [redacted] Order number: CUR[redacted] Address: 3 Bullfinch Court, Lee-on-the-Solent, Hampshire, PO13 8LQ
Reported by GetHuman4742778 on Thursday, April 30, 2020 9:52 AM
Hello, I purchased the HOOVER - HL 1682D3 NFC 8 kg [redacted] Spin Washing Machine - White, product code [redacted], for my elderly mother. Unfortunately, upon its first use, the machine leaked water due to a faulty door seal, causing a mess in the kitchen. I attempted to contact your customer service several times, waiting on hold for over two hours each time with no response. I even reached out to the Hoover repair number provided, but was directed back to you. My mother, who is 85 years old and requires daily washing of clothes and bedding due to a medical condition, is greatly inconvenienced by this situation. Despite the current crisis, the lack of response to my calls has been disappointing. I made numerous attempts to contact you simultaneously from two phones to no avail. Please reach out to me at [redacted]3. Thank you, Margaret R.
Reported by GetHuman4745208 on Thursday, April 30, 2020 4:29 PM
Good afternoon, I am seeking assistance with exchanging a product purchased earlier this week. I have tried to reach customer service through chat and phone multiple times over the past few days. Despite finally speaking with advisors three times, I was consistently directed to the wrong person, and each time I was transferred, the call was disconnected. I am now attempting to contact via email in hopes of a more successful interaction with the Technical Team. I understand the challenges faced by your team currently and hope to receive a response to my request. We purchased a PC monitor that we need to exchange for a different model due to a medical condition affecting my eyes. I am inquiring if it is possible to return the monitor, pay the price difference, and receive the more expensive model we require. Below are the details for the order in question, our address, and the product we wish to exchange for. Can you please assist with this exchange request or guide me on how to proceed with a return if needed? Thank you for your assistance. Best regards
Reported by GetHuman-kiaracec on Saturday, May 2, 2020 12:32 PM
Regarding order no: CUR[redacted], I have been attempting to contact the helpline daily since receiving my TV but have been on hold for 1.5 hours each time without reaching anyone. Despite understanding the current challenges, I am frustrated with this situation. The TV is not functioning as expected; it does not allow me to download apps and does not recognize an HDMI cable, displaying a "no signal" message. As it is not suitable for my needs, I wish to return it due to its unsuitability. However, with stores closed, I am unsure how to proceed with the return. Can someone please contact me at [redacted]9 to address this issue? I have previously purchased an LG TV from your company, which satisfied my requirements. I am interested in buying another TV from you to replace the current one, and I am willing to pay the price difference for the exchange. Thank you. Warm regards, S. Horsley.
Reported by GetHuman-tiamiroa on Saturday, May 2, 2020 10:42 PM
On April 1st, I spoke with a representative regarding direct debit payments of £8.99 from my account. Originally believing it was for one item, I later discovered I was being charged for two since [redacted]. After clarification, a Currys staff member mentioned I had misunderstood the insurance on a laptop and was due a refund, which would arrive within 28 days by check. Despite the time frame passing, I have yet to receive any correspondence or the refund. I attempted to contact their helpline five times in the last three days, but was left waiting for over an hour each time. Can someone help me locate my overdue refund? Thank you.
Reported by GetHuman-stimbre on Sunday, May 3, 2020 1:36 PM
I purchased a 3-year Microsoft Office and McAfee software contract in July [redacted]. When the salesperson had difficulty with my email address, they created a new one with a new password, which I can't access now. I called the helpline today and after waiting over 50 minutes, explained the issue to an operator who placed me on hold for an hour. I need help to access my Office account and install the software on my laptop. I also want to express my frustration with the poor service on the helpline, especially during the ongoing crisis. This response is unacceptable, and I hope for a resolution soon. Thank you. - C. Akhurst
Reported by GetHuman-colinakh on Monday, May 4, 2020 1:15 PM
I am requesting a refund for the Acer Aspire 5 A514-52 laptop (Order No CUR[redacted]) due to a faulty wifi connection. I have been trying to contact your customer service via phone and email without any response. After waiting on hold for 90 minutes, I was directed to Technical support. I am extremely frustrated with this situation and would like to have the laptop picked up and my money returned. Kindly reach out to me at 01[redacted]18. Thank you, Maureen.
Reported by GetHuman4765528 on Monday, May 4, 2020 3:20 PM
I received my TV on Friday, and upon turning it on, I noticed a big crack on the screen. I promptly contacted customer services, and they assured me a new one would be delivered on Monday while the damaged product would be collected. However, when the DPD driver arrived today, he only took the damaged TV without delivering the replacement. After spending hours on the phone and facing various challenges, including being disconnected, I finally spoke to someone who seemed distracted during the call. The damaged TV that was collected is cur[redacted]. As a hardworking paramedic who changed shifts for this delivery, I am disappointed by the misinformation provided about the replacement TV. I am eager to know when I can expect the new TV, as the full payment has already been made.
Reported by GetHuman4767795 on Monday, May 4, 2020 7:25 PM
Over the weekend, I purchased a Sony 49" TV with scheduled delivery for today, May 4th. I got a notification this morning about the delivery of a Sony Blu-ray player from the same order, but no news on the TV until this afternoon. Currys notified me that the TV won't be delivered until Thursday, which is disappointing since I paid £10.00 for a scheduled delivery. Given the current challenges, I understand the constraints faced by businesses, but if the delivery timeline cannot be met as promised, it shouldn't be offered to customers. This situation makes it seem like Currys accepted my order knowing they couldn't fulfill the delivery promptly. I am requesting confirmation that my order will indeed arrive on Thursday and hope for at least a refund of the £10.00 delivery charge.
Reported by GetHuman4768224 on Monday, May 4, 2020 8:17 PM
Subject: Formal Complaint About Customer Services I am writing to express my disappointment with your customer service. On April 29th, I purchased a dual cordless handset CUR[redacted], only to realize soon after that I didn't need it. After spending hours on hold, I was finally told by "Joe" that my order had been dispatched. Despite requesting cancellation multiple times, I received an email stating the order was on its way via Royal Mail. Unable to reach anyone at the company or the post office, I couldn't prevent the delivery. As a busy mother, I cannot afford to waste time on hold each day trying to resolve this. I refuse to pay return postage or risk exposure by going to the post office. Your lack of customer service representatives is unacceptable, and your handling of this situation violates my consumer rights. I will not be a repeat customer due to this experience. Sincerely, N. Davies
Reported by GetHuman4777592 on Wednesday, May 6, 2020 5:57 AM
I placed an order for a BT4600 Triple cordless phone from Currys online on 19.4.20 for £69.99. The order number is CUR[redacted]. I received an email on 22.4.[redacted] confirming that the item was dispatched with tracking number MB[redacted]47GB through Royal Mail. However, the tracking information has not been updated since 22.4.20 when Currys dispatched the item. Currys' website indicates that for small items, customers should reach out to the carrier. I contacted the Post Office, who informed me they have not received the package from Currys. Despite numerous attempts, I have been unable to speak to Currys' Customer Services using the provided menu options. After multiple hours on hold, I finally spoke with a representative on 01.05.20, who could not assist with small items and promised to transfer me. Regrettably, the call disconnected after an hour on hold. Currys has charged my credit card, but the lack of communication channels has left me unsure how to resolve this issue. I appreciate any guidance you can offer. Thank you, Paul F.
Reported by GetHuman-paulfure on Wednesday, May 6, 2020 4:37 PM
I purchased a Philips Aberlight 50-inch TV with HD Freeview on April 13th, and I am still waiting for delivery. I have attempted to track it using the reference number provided with no success. I have also tried to contact customer service by phone without any luck. I am becoming increasingly frustrated with the lack of communication regarding my order's status. Your company promotes next-day delivery on TV, but my experience contradicts this claim. I want to know what is causing the delay and when I can expect my TV. My reference number for tracking is [redacted]. I am eager for a prompt response within 24 hours. I have tried contacting via live chat, but only got redirected to Argos, which seems to offer better service. Your urgent attention to this matter would be greatly appreciated.
Reported by GetHuman4781352 on Wednesday, May 6, 2020 6:16 PM

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