On Saturday **th October ****, I purchased a Hotpoint washing machine (Hotpoint NM...

GetHuman3826296's customer service issue with Currys from October 2019

Help with my Currys issue
The issue in GetHuman3826296's own words
On Saturday **th October ****, I purchased a Hotpoint washing machine (Hotpoint NM** *** BC A) from Currys PC World Tottenham Hale - receipt attached.*On Wednesday **rd October ****, the washing machine was delivered. When the delivery men left I noticed that the packaging at the bottom of the washing machine was damaged. When I proceeded to open the packaging I noticed that the washing machine base had been completely broken off.*I have been in touch with Hotpoint and because the packaging was damaged they have informed me that a replacement is down to Currys PC World and not them.

GetHuman3826296 did not yet indicate what Currys should do to make this right.

How GetHuman3826296 fixed the problem
Fed up of trying to get through to customer services by phone, I decided to send an email explaining what happened and how I also had a look online to see what other customers had experienced with Currys (not good), I also included the CEO in the email. My response from them was immediate, delivery of replacement took place the very next day! Sometimes you have to shout in order to be heard.
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Currys

Customer service issue
Reported by GetHuman3826296
Oct 25th, 2019 - a year ago
Fixed
GetHuman3826296 shared how to fix
Seen by 8 customers so far
Similar issue to 2037 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman3826296 started working on this issue
Oct 25th, 2019 10:44am
GetHuman3826296 confirmed the issue is fixed. Hooray!
Oct 26th, 2019 4:29pm