On Saturday **th October ****, I purchased a Hotpoint washing machine (Hotpoint NM...
GetHuman3826296's customer service issue with Currys from October 2019
Help with my Currys issue
The issue in GetHuman3826296's own words
On Saturday **th October ****, I purchased a Hotpoint washing machine (Hotpoint NM** *** BC A) from Currys PC World Tottenham Hale - receipt attached.*On Wednesday **rd October ****, the washing machine was delivered. When the delivery men left I noticed that the packaging at the bottom of the washing machine was damaged. When I proceeded to open the packaging I noticed that the washing machine base had been completely broken off.*I have been in touch with Hotpoint and because the packaging was damaged they have informed me that a replacement is down to Currys PC World and not them.
GetHuman3826296 did not yet indicate what Currys should do to make this right.
I have an issue with Currys too
How GetHuman3826296 fixed the problem
Fed up of trying to get through to customer services by phone, I decided to send an email explaining what happened and how I also had a look online to see what other customers had experienced with Currys (not good), I also included the CEO in the email. My response from them was immediate, delivery of replacement took place the very next day! Sometimes you have to shout in order to be heard.
Please help with my Currys issue
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