I’m being refused a refund as I simply opened the packaging on an already set up model...

GetHuman-zeeshiqb's customer service issue with Currys from September 2019

Help with my Currys issue
First: share to improve GetHuman-zeeshiqb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-zeeshiqb may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-zeeshiqb's own words
I’m being refused a refund as I simply opened the packaging on an already set up model, which means that the box was already opened by the staff and the laptop itself was already used by the staff, and it is only the set up sticker which is opened everything else is intact. The Currys sticker can replaced but apparently it’s against policy however customer services themselves had told me that I am legally allowed to inspect the laptop and open the box if I wanted to as long as I don’t use the laptop, which I haven’t . I only have tomorrow to return it back to the store I bought it from, Telford as it’ll be three weeks tomorrow from the date I bought the laptop, so please please can you help solve this issue for tomorrow, i want the laptops return and refund to be accepted by Currys, thank you

GetHuman-zeeshiqb did not yet indicate what Currys should do to make this right.

How GetHuman-zeeshiqb fixed the problem

We are waiting for GetHuman-zeeshiqb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Currys's attention and get better help faster. Tap below to get started.
Having Currys issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Currys

Customer service issue
Reported by GetHuman-zeeshiqb
Sep 21st, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 1933 others
0 customers following this

Timeline

GetHuman-zeeshiqb started working on this issue
Sep 21st, 2019 1:12pm
GetHuman-zeeshiqb indicated the issue is not fixed yet.
Sep 22nd, 2019 3:46pm
GetHuman-zeeshiqb indicated the issue is not fixed yet.
Sep 22nd, 2019 4:40pm
GetHuman-zeeshiqb indicated the issue is not fixed yet.
Sep 23rd, 2019 12:26am
GetHuman-zeeshiqb indicated the issue is not fixed yet.
Sep 23rd, 2019 7:00am