I bought a kenwood fridge freezer ********** from you, I had to have a part replaced la...

GetHuman3422232's Complaint issue with Currys from August 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3422232's own words
I bought a kenwood fridge freezer ********** from you, I had to have a part replaced last year because the alarm would go off and flash when you closed the fridge door, I now have a problem with the fridge alarm going off when I open the door and the temperature changes from *c and -**c to *c and -**c, it is not acceptable that you will not resolve this problem as my item is only ** months old, you therfore sold me an item not fit for purpose, I was on the phone to you you put me through to someone else (this phone call lasted ** minutes) to be told I had to phone currys again this is not acceptable customer service, I have always gone to you for any electrical items and i am a loyal customer i have never been dissapointed with customer services before. I would be grateful with any help you could give me Mrs M Stevens

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Currys

Complaint issue
Reported by GetHuman3422232
Aug 14th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 1850 others
0 customers following this

Timeline

GetHuman3422232 started working on this issue
Aug 14th, 2019 11:31am
GetHuman3422232 indicated the issue is not fixed yet.
Aug 14th, 2019 11:32am
GetHuman3422232 indicated the issue is not fixed yet.
Aug 14th, 2019 11:32am