I have a Kindle Fire which is unrepairable - under the know how guarantee I can exchang...

GetHuman2707540's customer service issue with Currys from April 2019

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The issue in GetHuman2707540's own words
I have a Kindle Fire which is unrepairable - under the know how guarantee I can exchange it for a new one. My concern is that as it keeps crashing I can't sign out of my accounts so am worried that if it gets into the wrong hands my details could be accessed (not really sure how old tablets are disposed of). Store staff are not very helpful. I've recently spent time in hospital and found that it's fine for playing games and was wondering if I would be able to keep this instead of surrendering it even if I have to pay a nominal sum.

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Currys

Customer service issue
Reported by GetHuman2707540
Apr 9th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 1512 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman2707540 started working on this issue
Apr 9th, 2019 8:01am
GetHuman2707540 shared this issue with friends on Facebook
Apr 9th, 2019 8:16am
GetHuman2707540 indicated the issue is not fixed yet.
Apr 9th, 2019 7:26pm
GetHuman2707540 indicated the issue is not fixed yet.
Apr 10th, 2019 2:35pm
GetHuman2707540 indicated the issue is not fixed yet.
Apr 12th, 2019 2:37pm