We requested old fridge to be removed as the new fridge is delivered, we were never ask...

GetHuman-kastilio's customer service issue with Currys from November 2018

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The issue in GetHuman-kastilio's own words
We requested old fridge to be removed as the new fridge is delivered, we were never asked any questions about the old fridge and when the delivery team arrived they announced they can't take the fridge because it is integrated and another team will handle it. They said they will notify the team and someone will be in touch, it has been a few weeks now no one got back to me.**I am unable to navigate the maze of phone options designed to never connect you to a person, please can I speak to a person to arrange a correct pick up of the old fridge that we paid for and received no service for.
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Currys

Customer service issue
Reported by GetHuman-kastilio
Nov 27th, 2018 - 9 mons ago
I have an issue with Currys too
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Seen by 1 customer so far
Similar issue to 626 others
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Timeline
GetHuman-kastilio started working on this issue
Nov 27th, 2018 12:41pm