I ordered a fitbit * and an echo dot on the *th November. When I picked it up it the pa...
GetHuman1610534's customer service issue with Currys from November 2018
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I ordered a fitbit * and an echo dot on the *th November. When I picked it up it the parcel had my name on the packaging, but when i got it home the wrong items ie a wireless router and charger were inside along with the someone else's name. I contacted Currys straight away and was informed that my items were out of stock. I explained that these were for my son's birthday and I was promised a refund and an arrangement was made for the parcel to be picked up by DPD on the **th November (although it wasn't collected until the **th). This was received by Currys on the **th November. Despite several phone calls I am no closer to receiving the refund back into my account or the "gesture of goodwill" as promised.*I spoke to a customer service advisor earlier who admitted that mistakes have been made regarding both the wrong items and the delay in my refund but that the refund wouldn't be processed until next week. *It is now ** days that I have been out of pocket for your company's repeated mistakes. As I am sure you will appreciate, this is an expensive time of year and one which I can ill afford to lose the £***.** that i paid you. Since payment was taken from my account immediately, I see no reason why it has taken so long to be refunded.*Please can you give this matter your utmost urgency. I am not prepared to wait any longer for my money. If I do not get a satisfactory reply by the end of the day I will be contacting, in the first instance, your managing director and your UK chief executive officer. *Thank you in anticipation *Ms Rachel Bailey ** Maple Avenue*Maltby*Rotherham *S** *AY
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