I ordered a fitbit * and an echo dot on the *th November. When I picked it up it the pa...

GetHuman1610534's customer service issue with Currys from November 2018

577 similar
0 following
Help with my Currys issue
Did that get it fixed?
Waiting to see if GetHuman1610534 fixed the issue with our suggestion.
The issue in GetHuman1610534's own words
I ordered a fitbit * and an echo dot on the *th November. When I picked it up it the parcel had my name on the packaging, but when i got it home the wrong items ie a wireless router and charger were inside along with the someone else's name. I contacted Currys straight away and was informed that my items were out of stock. I explained that these were for my son's birthday and I was promised a refund and an arrangement was made for the parcel to be picked up by DPD on the **th November (although it wasn't collected until the **th). This was received by Currys on the **th November. Despite several phone calls I am no closer to receiving the refund back into my account or the "gesture of goodwill" as promised.*I spoke to a customer service advisor earlier who admitted that mistakes have been made regarding both the wrong items and the delay in my refund but that the refund wouldn't be processed until next week. *It is now ** days that I have been out of pocket for your company's repeated mistakes. As I am sure you will appreciate, this is an expensive time of year and one which I can ill afford to lose the £***.** that i paid you. Since payment was taken from my account immediately, I see no reason why it has taken so long to be refunded.*Please can you give this matter your utmost urgency. I am not prepared to wait any longer for my money. If I do not get a satisfactory reply by the end of the day I will be contacting, in the first instance, your managing director and your UK chief executive officer. *Thank you in anticipation *Ms Rachel Bailey ** Maple Avenue*Maltby*Rotherham *S** *AY
GetHuman1610534 did not yet indicate what Currys should do to make this right.
I have an issue with Currys too
How GetHuman1610534 fixed the problem
We are waiting for GetHuman1610534 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Currys's attention and get better help faster. Tap below to get started.
Having Currys issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1610534 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1610534
Nov 23rd, 2018 - 10 mons ago
I have an issue with Currys too
Seen by 2 customers so far
Similar issue to 577 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account (if applicable)
GetHuman1610534 started working on this issue
Nov 23rd, 2018 3:58pm
GetHuman1610534 indicated the issue is not fixed yet.
Nov 23rd, 2018 3:59pm