On **.**.**** I went to Currys Harlow branch and purchased the Samsung **HU**** UHD TV...
GetHuman1410395's customer service issue with Currys from October 2018
7 views | 327 similar | 0 following
Help with my Currys issue
First: share to improve GetHuman1410395's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Currys help.
Before contacting them, items GetHuman1410395 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1410395's own words
On **.**.**** I went to Currys Harlow branch and purchased the Samsung **HU**** UHD TV which was the flagship TV at the time on the recommendation of the member of staff. (Receipt No ******, Till *, Time **:**, Staff: Jonathon) The reason for the recommendation was the it was "Future Proof" as it had a separate evolution kit which could be upgraded in the coming years to keep the TV up to date with the latest advances. Paying £**** for the TV, it made economic sense to do this to avoid expensive future purchases. Since that day, Samsung have not produced any Evolution Kit upgrades for this TV living it lagging in ****. I have contacted Samsung and raised the complaint*issue with them about the lack of it being future ready. They have said the issue sits with Currys and the Harlow staff as they recommended it to me. As such, I strongly believe I have been miss sold this TV and its so called future benefits in order to get a £**** sale. Samsung have confirmed they are not making and more Evolution Kits for the UK market and the TV is now obsolete. My complaint centres around the misspelling of the Tv to me and it's "future benefits". Research has shown that others with TV's of this type (Evolution Kits) have received refunds or exchanges to the original purchase price. A civil action in the USA has such a case as well as across the European Union. The following link takes you to the Samsung website for my TV showing the marketing that it is "Future Ready"https:**www.samsung.com*uk*tvs*uhd-hu*****UE**HU****TXXU**However my contract was with Curry's at the time of purchase and not Samsung. I hope that you can agree that £**** for a TV is a large and expensive purchase and only completed on the high recommendation of the Curry's staff. I am seek either a refund for Tv due to miss selling or an exchange for a TV of the same value. I feel very strongly about this as you can imagine and would seek legal advice*civil action via a County Court if we can not agree on the best way forward for myself and Curry's in the long run. The total purchase on that day was £****. I went to Curry's due to its customer service and knowledge. Please don't let me down.
GetHuman1410395 did not yet indicate what Currys should do to make this right.
I have an issue with Currys too
How GetHuman1410395 fixed the problem
We are waiting for GetHuman1410395 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.