I recieved the Cunarder magazine which is maile only to"Cunard World Club" members. On...

GetHuman-samedge's customer service issue with Cunard Line from June 2018

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The issue in GetHuman-samedge's own words
I recieved the Cunarder magazine which is maile only to"Cunard World Club" members. On page ** of this magazine is advertised under "World Club Savings" BIG BALCONY EVENT which shows that all of the cruises listed are from $****. It also states that this applies only to the cruises shown in BOLD PRINT and only on the dates shown.**I called to book cruise number V*** which is a cruise to Austrailia leaving on Feb. *, ****. I was told that the minimum price was $**** per person. When I pointed out Cunards ad they checked with their manager )who was supposed to call me back but never did). I made additional calls to them and about one week later was contacted by a very rude lady that told me they had made a mistake and did not offer that cruise for that price. She did offer mea total of $*** Which was also in the ad that you got that as a spending credit on board. In essence shetriedto trick me into something that Iwas also supposed to get. I want this cruise at the price advertised. (I am a gold member because I have cruised on cruises with them before.) **I hope that you can resolve this for me as it seems to be a bait and switch.**Sincerely**Samuel Edge*Phone ***-***-****

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Cunard Line

Customer service issue
Reported by GetHuman-samedge
Jun 8th, 2018 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 25 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-samedge started working on this issue
Jun 8th, 2018 9:28pm
GetHuman-samedge indicated the issue is not fixed yet.
Jun 9th, 2018 6:06pm

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