I frequently use the South Mast Rd Goffstown NH location. My complaint however is your...

GetHuman-quicklif's customer service issue with Cumberland Farms from November 2018

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The issue in GetHuman-quicklif's own words
I frequently use the South Mast Rd Goffstown NH location. My complaint however is your companies credit card terminals at that location as well as other locations. I often have to try * or four different cards before I finally find one that the terminal will actually read via the magnetic stripe. The associates say that if the terminal does not read the strip they cannot finish the transaction. The terminals are dated and not equipped with chip readers. The industry standard is chip readers, which are more reliable as well as providing merchants with important safe guards from charge backs and fraud. So I have a hard time understanding why a multi million corporation would not provide its customers with a efficient convenient transaction rather than one littered with time consuming attempts to make a purchase and associate refusals to manually type in a card number instead declining the sale if your magnetic strip is not read by the terminal. My name is Dennis and my number is (***)***-****

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Cumberland Farms

Customer service issue
Reported by GetHuman-quicklif
Nov 26th, 2018 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 25 others
0 customers following this


GetHuman-quicklif started working on this issue
Nov 26th, 2018 4:59pm

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