I bought a riding mower and trailer from one of your dealers: Polk County Tractor and...
GetHuman-rmassing's customer service issue with Cub Cadet from December 2018
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The issue in GetHuman-rmassing's own words
I bought a riding mower and trailer from one of your dealers: Polk County Tractor and Motorsports in LIvingston Texas and have had only problems and headaches. If you review your dealers, you should take a close look at them. Ordering parts (like oil filters) has been difficult and takes * weeks because the employees don't know how to look up and order parts. Recently, I drove the ** minutes to dealership to buy oil and to try and buy a funnel, which is necessary for an oil change on this model. I prepaid for the funnel, which they did not have in stock. When I got home, I found my funnel and called to cancel the order. I was told my credit card would be refunded. That was * weeks ago and no refund--now I am told they will not do it unless I drive to the dealership and then they will deduct a fee since they never cancelled the order. My family has bought Cub Cadet for years, but I will never again do business with this dealership. They are not a good representative for your brand.
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