I was not notified that Crunch gyms would start charging again and was caught off guard...

GetHuman5883545's Complaint issue with Crunch Gym from March 2021

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Account holder name, Membership number, Email address on the account, and Billing address
The issue in GetHuman5883545's own words
I was not notified that Crunch gyms would start charging again and was caught off guard by a charge on my credit card. I called to cancel and was told I had to fill out a form online within ** hours of noticing the charge on my credit card. It took over a week and multiple emails to get the club to respond to me, and finally canceled my membership. However, they refuse to refund me for the charge that I was not notified would occur. I do not live or work near the Crunch gym any more, and also do not feel comfortable entering a gym at this time. This gym refuses to refund me for something that I will never use, and wasnt informed that I would be charged for. I imagine one day in the coming months I will purchase a new gym membership, but it most definitely will not be with Crunch if this issue is not resolved.

GetHuman5883545 did not yet indicate what Crunch Gym should do to make this right.

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Crunch Gym

Complaint issue
Reported by GetHuman5883545
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 442 others
0 customers following this

Timeline

GetHuman5883545 started working on this issue
Mar 24th 6:44pm
GetHuman5883545 indicated the issue is not fixed yet.
Mar 24th 6:44pm
GetHuman5883545 indicated the issue is not fixed yet.
Mar 24th 6:44pm
GetHuman5883545 indicated the issue is not fixed yet.
Mar 24th 11:00pm
GetHuman5883545 indicated the issue is not fixed yet.
Mar 24th 11:00pm