I went into Crunch site in North Brunswick the first week in September when they re-ope...

GetHuman-fioleop's Complaint issue with Crunch Gym from October 2020

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The issue in GetHuman-fioleop's own words
I went into Crunch site in North Brunswick the first week in September when they re-opened and cancelled my membership and personal training. They said I did not owe anything. Then I saw a charge in my account of $*** on September **th, I called and they told me they will get my money back because it was a mistake and I will have my money back in * weeks. After the two weeks I checked my account and the money hasnt been back in my account so I call back to get the status of my refund and they said it will take longer to get it back to be patient. Today ***** I've checked my account and the money is not back in my account, on top of that they charged me again $*** on October **nd, I called back and the manager says I can get the money that was charged in October but not the money that was charged in September, when before they compromised on giving me the money that was charged in September. I asked for the manager name and she didnt want to give it to me and said her name was Samantha and refused to give me her last name. Im pregnant and due to covid and pregnancy I am not able to go back to the gym I told this to the manager as well and she was not understandable. I need to contact someone to help me resolve this issue please.

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Crunch Gym

Complaint issue
Reported by GetHuman-fioleop
Oct 26th, 2020 - 4 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 499 others
0 customers following this

Timeline

GetHuman-fioleop started working on this issue
Oct 26th, 2020 9:22pm