I would like to speak to someone about an incident I was involved in at the Somerset lo...

GetHuman2228990's customer service issue with Crunch Gym from February 2019

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The issue in GetHuman2228990's own words
I would like to speak to someone about an incident I was involved in at the Somerset location. I have been a member initially when the gym opened and returned there February of ****. I have been going there consistently and try to utilize services such as classes such as spin(Didn’t mind the extra charges) . Since I post on social media about my workout experience, I always recommend Crunch. It does help that I literally live behind the gym. Today I came in with a friend and met up with another friend. We began stretching to train together since it always helps to have someone motivate you. One of your managers approached us and accused one of my friends of personal training us. We told him that not only did we all graduate high school together, we are great friends and yes he shows us some moves and also works out with us. There’s no denying that we work out together. This manager dismissed whatever we had to say and told us that we’ll our services won’t be needed here and to go find another gym. I was deeply offended and hurt to be treated like that as a customer. Whatever the issue is with your personal training policy, I have always seen friends come in and work out together and it has never been an issue. Just yesterday I was working out in sync with * caucasion girls and nobody complained but I’m here training with my black friend and that’s a problem? Your crunch manager ended up interrupting our workout again and when I told him I would communicate with him after my workout because he dismissed me the first time, the manager went ahead to call the police and claimed we are trespassing. I pay for my membership and annual fees. I have been a consistent visitor of this gym. I was extremely embarrassed and disappointed. My friend and I both recorded the encounter and would like to speak to your corporate office about this situation. Your crunch manager went ahead and informed us that he has revoked our memberships for working out together and that there’s other gyms In the area more suitable for us. No gym should treat people like that. The police even commented on how ridiculous it is because we aren’t causing harm to anyone or ourselves. Please contact me regarding this situation and Thank you for your time.
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Crunch Gym

Customer service issue
Reported by GetHuman2228990
Feb 17th, 2019 - 8 mons ago
I have an issue with Crunch Gym too
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Seen by 4 customers so far
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GetHuman2228990 started working on this issue
Feb 17th 9:21pm