I would like to speak to someone about an incident I was involved in at the Somerset lo...

GetHuman2228990's customer service issue with Crunch Gym from February 2019

359 similar
0 following
Help with my Crunch Gym issue
First: share to improve GetHuman2228990's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2228990's next move: call Crunch Gym.
The best way to get your problem resolved is to tap the button below to start calling Crunch Gym. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2228990 may need:
Account holder name, Membership number, Email address on the account, and Billing address
The issue in GetHuman2228990's own words
I would like to speak to someone about an incident I was involved in at the Somerset location. I have been a member initially when the gym opened and returned there February of ****. I have been going there consistently and try to utilize services such as classes such as spin(Didn’t mind the extra charges) . Since I post on social media about my workout experience, I always recommend Crunch. It does help that I literally live behind the gym. Today I came in with a friend and met up with another friend. We began stretching to train together since it always helps to have someone motivate you. One of your managers approached us and accused one of my friends of personal training us. We told him that not only did we all graduate high school together, we are great friends and yes he shows us some moves and also works out with us. There’s no denying that we work out together. This manager dismissed whatever we had to say and told us that we’ll our services won’t be needed here and to go find another gym. I was deeply offended and hurt to be treated like that as a customer. Whatever the issue is with your personal training policy, I have always seen friends come in and work out together and it has never been an issue. Just yesterday I was working out in sync with * caucasion girls and nobody complained but I’m here training with my black friend and that’s a problem? Your crunch manager ended up interrupting our workout again and when I told him I would communicate with him after my workout because he dismissed me the first time, the manager went ahead to call the police and claimed we are trespassing. I pay for my membership and annual fees. I have been a consistent visitor of this gym. I was extremely embarrassed and disappointed. My friend and I both recorded the encounter and would like to speak to your corporate office about this situation. Your crunch manager went ahead and informed us that he has revoked our memberships for working out together and that there’s other gyms In the area more suitable for us. No gym should treat people like that. The police even commented on how ridiculous it is because we aren’t causing harm to anyone or ourselves. Please contact me regarding this situation and Thank you for your time.
GetHuman2228990 did not yet indicate what Crunch Gym should do to make this right.
I have an issue with Crunch Gym too
How GetHuman2228990 fixed the problem
We are waiting for GetHuman2228990 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Crunch Gym's attention and get better help faster. Tap below to get started.
Having Crunch Gym issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2228990 fixes it.
This email address isn't valid

Crunch Gym

Customer service issue
Reported by GetHuman2228990
Feb 17th, 2019 - 8 mons ago
I have an issue with Crunch Gym too
Not resolved
Seen by 4 customers so far
Similar issue to 359 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2228990 started working on this issue
Feb 17th 9:21pm