I have sent two emails to Crock-Pot via their site. They acknowledge receipt but fail t...

GetHuman5302148's Complaint issue with Crock-pot.com from September 2020

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The issue in GetHuman5302148's own words
I have sent two emails to Crock-Pot via their site. They acknowledge receipt but fail to answer the emails:*Sent ********: *After waiting three weeks for my Crock-Pot to be delivered to my home it Thailand, it "blew up" six hours into its first use. The porcelain container and the outer unit appear to be OK so, I guess, it must just be the electricals.*It also tripped a fuse on my main fuse board which I have reset.*The cooker is not now working, what should I do?*PS I have had to chose a random US address although I live in Thailand as there does not seem to be an address option outside the US (poor customer service**Sent ********: *our reference number is: *********Sent ********: *Your poor customer service seems to match your product.*The courtesy of a reply to my earlier email would be appreciated. *Can you please let me know where I should write a review about your company, its products and its customer service?*YOU HAVE WASTED ENOUGH OF MY TIME!*Anthony Wickham

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Crock-pot.com

Complaint issue
Reported by GetHuman5302148
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 31 others
0 customers following this

Timeline

GetHuman5302148 started working on this issue
Sep 26th, 2020 3:16am

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