Ear part of my phone blazing hot

GetHuman-hondada's customer service issue with Cricket Communications from August 2018

Help with my Cricket Communications issue
The issue in GetHuman-hondada's own words
Use without burning my ear up ... Phone is new gets so hot on ear piece i am afraid it will catch fire give me someobe to call they are nno help at crickeet store ive been to cricket * times manager doesnt care . said they arent affliated with Cricket even though their logo is everywhere. Said they eere franchise. I got owners email he wont answer either. Called cricket * times pain to navigate. Lady said take phone back they would give me loaner i did they wouldnt. Manager is so blah and unconcerned. Next time i callrd cricket on phone ovrr** min. Hung up on. Ive had it. I will tell everyone i know this problem and put on fb. If i dont get answer soon.
Im scared it will catch on fire. And im serious.
Someone call me with authority.
Paid in good faith
I believe ive tried way beyond what i should
I have an issue with Cricket Communications too
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Cricket Communications

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Customer service issue
Reported by GetHuman-hondada
Aug 27th, 2018 - 4 mons ago
I have an issue with Cricket Communications too
Fixed
Seen by 8 customers so far
Similar issue to 36 others
0 customers following this
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Timeline
GetHuman-hondada started working on this issue
Aug 27th 7:14pm
GetHuman-hondada indicated the issue is not fixed yet.
Aug 30th 11:28pm
GetHuman-hondada indicated the issue is not fixed yet.
Aug 30th 11:38pm