GetHuman-jcorpste's customer service issue with Country Inns & Suites from August 2018
Help with my Country Inns & Suites issue
The issue in GetHuman-jcorpste's own words
My husband and I were traveling to Nashville Tennessee the stop for our halfway point we decided was O Fallon Illinois ! What a mistake that was !! I call this the nightmare hotel ! Looks great from the outside but not from the inside !! We arrived there late the lady was in the back and had a little camera so she could see we were at the front desk and that’s how it worked with her all the time she might be outside smoking or in the back on her cell phone talking to someone other than doing her work !! We got the room we were tired had just dropped our son off at college earlier that morning . Went to bed thinking oh this is a bit dirty didn’t really look that hard !! Got up the next morning husband was taking a shower he came out two minutes later and said the shower doesn’t work ! Omg what ! I had to literally put my clothes on go down to the desk and get the guy he had to pull so hard on the thing to get it to work was all limed up !! Ok that was working now! Well here comes the awful part ! I took a shower looked up at the ceiling and it was all peeling and moldy not just a little bit it was a lot like it had been peeling for years !! I told the front desk that it was the worst hotel I have ever stayed in ! WORST !! What a pig pen !!! He didn’t apologize or nothing !! We stayed the ** of August and left on the ** of August if anyone can go look at the room *** in o Fallon Illinois that room should NOT be used !!! Would also like a refund !! I think we deserve that !!
Want them to close down that room and fix the issues with it no one should stay in that room!!
Callled customer service they will give refund of the room
I have an issue with Country Inns & Suites too
How GetHuman-jcorpste fixed the problem
Called customer service wait time was short !! They will contact the district manager to look at the hotel and get it fixed !
Please help with my Country Inns & Suites issue
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