I am trying to get a cruise stateroom change. The cruise line (Holland America) said t...

GetHuman6137761's customer service issue with Costco Travel from June 2021

Help with my Costco Travel issue
The issue in GetHuman6137761's own words
I am trying to get a cruise stateroom change. The cruise line (Holland America) said they would be happy to do it, but the change request must be initiated by the travel agency: Costco Travel. I have tried to call Costco Travel and the wait time is "over an hour." Twice I have waited over * hours before the call was disconnected. Other times I get a message to call back later. Can you help?

GetHuman6137761 did not yet indicate what Costco Travel should do to make this right.

How GetHuman6137761 fixed the problem
Unfortunately I was not able to use GetHuman's service because the *-step verification process did not have an email option to receive a verification code. That said, I was able to avoid the hours-long queue at CostcoTravel by connecting EXACTLY (to the second) as the phone lines opened. My wait time was less than * minutes. CostcoTravel could ease their queue frustration by providing a chat, or email option, or a feature wherein I could enter my number for a return call. Also, I might have found the genesis of the hours-long queue* the Costco representative had me wait almost ** minutes while she was put on hold by the cruise line. I suspect this may have added to the queue wait time...
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Costco Travel

Customer service issue
Reported by GetHuman6137761
Jun 2nd, 2021 - 2 months ago
Fixed
GetHuman6137761 shared how to fix
Seen by 10 customers so far
Similar issue to 172 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman6137761 started working on this issue
Jun 2nd 2:08am
GetHuman6137761 confirmed the issue is fixed. Hooray!
Jun 4th 6:19am
GetHuman6137761 indicated the issue is not fixed yet.
Jun 4th 6:27am
GetHuman6137761 confirmed the issue is fixed. Hooray!
Jun 4th 6:28am

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