My Costco travel confirmation was C*********. Today I had to be in beautiful Jamaica to...

GetHuman-vanesapa's customer service issue with Costco Travel from March 2019

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Help with my Costco Travel issue
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The issue in GetHuman-vanesapa's own words
My Costco travel confirmation was C*********. Today I had to be in beautiful Jamaica to spend the spring break but instead I am staying home. AA cancelled the flight back from Jamaica. Costco travel did very little to remedy the problem. To make it worst it went from you can get full refund to refund only for airline tickets and not for the entire vacation which cost nearly *K. I am without words of disappointment as I have been your customer for nearly ** years and used Costco travel on more than one occasion. My business spends on average ***K with Costco. Your customer service reps and the supervisors are not rude but they will not fix a problem nor at minimum offer what is just - a full refund.
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Costco Travel

Customer service issue
Reported by GetHuman-vanesapa
Mar 26th, 2019 - 25d ago
I have an issue with Costco Travel too
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Seen by 2 customers so far
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GetHuman-vanesapa started working on this issue
Mar 26th 1:03pm