I purchased the above product through amazon in June ****. The item clearly states on t...

GetHuman-ruthtur's customer service issue with Corsair from September 2020

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The issue in GetHuman-ruthtur's own words
I purchased the above product through amazon in June ****. The item clearly states on the box that it has a seven year guarantee, Amazon also state they cover this product for two years I have tried calling you on two occasions today Tuesday, the **th of September and have now sent me a link to contact you directly. . Sadly, the item when turned on sounds like a hairdryer and I’m concerned it is going to catch fire. This has now happened on two separate occasions on two separate consecutive days and I have instantly turned the computer off. when I’ve restarted the computer it runs fine and then sounds like a hairdryer again. Please advise on how I use the guarantee to have this product replaced or fixed I currently work from home so this is an urgent issue.*Kindest regards Ruth

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Corsair

Customer service issue
Reported by GetHuman-ruthtur
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 59 others
0 customers following this

Timeline

GetHuman-ruthtur started working on this issue
Sep 29th, 2020 1:56pm
GetHuman-ruthtur indicated the issue is not fixed yet.
Sep 29th, 2020 1:57pm
GetHuman-ruthtur indicated the issue is not fixed yet.
Sep 29th, 2020 1:57pm
GetHuman-ruthtur indicated the issue is not fixed yet.
Sep 29th, 2020 1:57pm