I HAVE SENT AN EMAIL ON OCTOBER ** ABOUT A CHANGE IN RESERVATION WHICH WAS NOT APPLIED...

GetHuman-hadehase's customer service issue with Copa Airlines from October 2018

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The issue in GetHuman-hadehase's own words
I HAVE SENT AN EMAIL ON OCTOBER ** ABOUT A CHANGE IN RESERVATION WHICH WAS NOT APPLIED BY US.*THIS IS THE EMAIL I SENT**Dear Copa,**Today October **, I have received your email (please read below) about booking BGOHSY, I have made*paid and was confirmed on Sept * for arrival HAV November ** and departure from HAV on Dec *. *I have not changed anything in this booking but as you can see, there is NO departure date on Dec * stated on the confirmation that you sent today October **. **I also do not understand why I received this confirmation today???? Maybe a failure in your system, I have never changed anything in this booking BGOHSY after this confirmation.*Can you please confirm departure date for Daniel de Haseth will remain on DEC *.*Reservation number BG*HSY*ticketnumber ************* - please find copy in this mail the confirmation received on September *, which is correct. * *Flight information*Bar image**Departs*Arrives*Flight**Air Miles*Details*Departure date, November **, ******:** PM*Curacao,Netherlands Antilles (CUR)***:** PM*Panama,Panama (PTY)**CM **********Clase: (S)*Duraci*n: *Hr **Min**Operated by: Copa Airlines*Departs*Arrives*Flight**Air Miles*Details*Departure date, November **, ******:** PM*Panama,Panama (PTY)***:** PM*Havana,Cuba (HAV)**CM **********Clase: (S)*Duraci*n: *Hr **Min**Operated by: Copa Airlines*Departs*Arrives*Flight**Air Miles*Details*Departure date, December **, ******:** AM*Havana,Cuba (HAV)***:** AM*Panama,Panama (PTY)**CM **********Clase: (S)*Duraci*n: *Hr **Min**Operated by: Copa Airlines*Departs*Arrives*Flight**Air Miles*Details*Departure date, December **, ******:** AM*Panama,Panama (PTY)****:** PM*Curacao,Netherlands Antilles (CUR)**CM **********Clase: (S)*Duraci*n: *Hr **Min***PLEASE CONFIRM URGENTE THAT DEPARTURE DATE WILL BE AS CONFIRMED ON DECEMBER *!!!**best regards,*H. de Haseth

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Copa Airlines

Customer service issue
Reported by GetHuman-hadehase
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 100 others
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GetHuman-hadehase started working on this issue
Oct 15th, 2018 3:40pm