Good Morning,*My name is Mrs Simone Jackson,on behalf of my husband Mr Calvin Jacksin...
GetHuman-charsimo's customer service issue with Copa Airlines from June 2018
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The issue in GetHuman-charsimo's own words
To retrieve the lost Item ... Good Morning,*My name is Mrs Simone Jackson,on behalf of my husband Mr Calvin Jacksin. We will like to make a claim for the third time pertaining to an Apple IPad (Black) , with a perferrated case (Black), which was found by the crew members in bin * **, on flight **** on Monday June **th **** at *:**pm, from Georgetown Guyana to Panama City . After inquiring about the Black Apple IPad we'd forgotten in bin***, we were told by the flight attendant that it's been confirmed and was sent to the lost and found in Panama City. She was very helpful by trying to get it for us before the connecting flight **** on the same day Monday June **th ****, at *:**p departure to Miami Fl. By the time the flight was about to leave Panama City, she came back to us and apologized that she was advised to tell us by lost and found in Panama City to go to Copa Air in Miami to make a claim. Upon arriving in Miami at **:**pm, the department was closed for business. We came back to Copa in the morning of Tuesday June **th at about *:**am , since we had our last connecting flight to our final destination, and again the department was closed. However, we further inquired to other employees and was given a name and telephone number of a Mr Franco at *** ***-**** of the claims department. We called a few times and left messages of which he returned. After explaining the situation and frustrations, he kindly adhered and sent us a copy of a different (white IPad, not Apple of course). We are now more than frustrated since all of our personal and financial information is stored in that IPad. Please, please, please tell us what else we need to do to obtain this IPad that was found by your crew members and confirmed and sent to your lost and found. We are very frustrated at this time and we are hoping that you can fix this immediately. We can be reached at *** ***-**** (Mr Jackson), *** ***-**** (Mrs Jackson) or at C*****@***.com, *****@***.com. So looking forward for a quick response. Thank you.
This item contain personal and financial information that we so need
Just a positive response as soon as possible and how to get it back. We will need to have this matter fixed or we will go to a different direction.
New, but expect more transparency
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