Concur Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Concur customer service, archive #1. It includes a selection of 2 issue(s) reported September 10, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been trying to resolve an issue with my Concur account for two months. The expense was incorrectly submitted as a personal expense instead of a company expense on my first report with a company card. I am unable to edit it on my own. The system is now charging me overdue fees due to this error. The expense is for $[redacted], approved by my previous manager for pizzas for the entire plant. I need assistance to correct this error as soon as possible.
Reported by GetHuman-kathurl on Tuesday, September 10, 2019 6:01 PM
I have been struggling to resolve an issue with Concur. I attended training, submitted my expense paperwork, and later realized the reimbursement went to my ex-wife's account due to not updating my banking information in Concur. Despite the correct account details, the money ended up in an account that is no longer mine and had a negative balance. I have spoken with Chase Bank, who confirmed they can return the funds if requested. I urgently need my money back for financial hardship. I acknowledge my mistake but hope Concur can help retrieve the funds by initiating a recall. Returning the money to me, the rightful owner, is crucial. I have provided a tracing number for reference and my contact information for updates. Thank you, FG [redacted]
Reported by GetHuman-fredgei on Wednesday, October 9, 2019 8:47 PM

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