BY FAX *** *** ******To: Cogeco Customer Service*From: Gary Doughty, Account...
GetHuman922384's customer service issue with CogeCo from July 2018
3 views | 18 similar | 0 following
Help with my CogeCo issue
Did we steer you to the right help?
Waiting to see if GetHuman922384 got the right customer help using our suggestion.
The issue in GetHuman922384's own words
BY FAX *** *** ******To: Cogeco Customer Service*From: Gary Doughty, Account * ************Subject: Loyalty Program*I am resorting to faxing this request to you after failing on numerous occasions to speak with a Cogeco Customer Service representative. As instructed, I attempted to reach you on three different occasions in May in order to extend my Customer Loyalty program and keep my monthly fee more reasonable and in line with what your competitor, Bell, is offering. However, I was always put on hold for over ** minutes and the one time I did reach an agent they dropped my call.*After getting the substantial increase in my service costs I once again called your company * times. Once again I experienced unacceptable wait time exceeding ** minutes. When I finally did reach an agent after ** minutes my phones battery died….wonder why?*Please reinstate my previous Loyalty discounts and hopefully give me a credit for the increased costs for the months of June and July.*I have been a customer of Cogeco for many years and up to now have been pretty satisfied, particularly with your customer service. However, that service has deteriorated greatly and it once again feels like I am dealing with a conglomerate that doesn’t care about their loyal customers.*Please, please restore some of my faith in your company and do the right thing….restore my Loyalty Program discounts and credit me with * months of the increased costs difference.*If an agent wishes to call me, which I doubt will happen, I can be reached most days at *** *** ****. I will not place them on hold for ** plus minutes….promise.*Sincerely,*Gary Doughty
GetHuman922384 did not yet indicate what CogeCo should do to make this right.
I have an issue with CogeCo too
How GetHuman922384 fixed the problem
We are waiting for GetHuman922384 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
GetHuman922384 indicated the issue is not fixed yet.
Jul 28th, 2018 6:25pm
Paying Too Much for Your Plan?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.