Our name server is pointing to you (Name Server: ISLA.NS.CLOUDFLARE.COM) but I did not...

GetHuman1650998's customer service issue with CloudFlare from November 2018

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The issue in GetHuman1650998's own words
Our name server is pointing to you (Name Server: ISLA.NS.CLOUDFLARE.COM) but I did not set up the account and do not have the password and the company that did this for us is not connected with us anymore. The password reset does not work for me either - I have waited ** minutes and did not get a reset email. Our website is www.statsoc.org.au, my email address *****@***.com and my name Marie-Louise Rankin. We are about to change to a newly built website and we need this matter to be dealt with most urgently.
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CloudFlare

Customer service issue
Reported by GetHuman1650998
Nov 29th, 2018 - 9 mons ago
I have an issue with CloudFlare too
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Seen by 10 customers so far
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Timeline
GetHuman1650998 started working on this issue
Nov 29th, 2018 3:53am