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Clash Royale Customer FAQ

Top Answers & How-to Guides

How do I Contact Clash Royale Customer Service?

The question we are asked most often is about how to talk to Clash Royale customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How does matchmaking work in Clash Royale?

Matchmaking in Clash Royale is based on a combination of factors such as player trophies and card levels. When searching for an opponent,...
Ask any question you have about Clash Royale customer service, get an answer now.

Recent Clash Royale Customer Questions

I’m trying to recover my account

If you've lost access to your Clash Royale account, you can recover it through the game's settings. Open Clash Royale, go to settings, then tap on "Help and Support". After that, tap on "Lost Account". A series of prompts will guide you through the recovery process. Have the following info ready: your account's name, XP level, and your Clan's name. If you're unable to recover from in the app, you can email Clash Royale's player support team. Provide the same information and they'll assist you in recovering the account. Remember, account sharing and selling violate Clash Royale's terms of service and can lead to permanent loss of the account.
Asked Apr 19, 2024 3:12 AM

I never got my evolution shard from leveling from level 57 to 58

Hmmm... we're not sure about that. Evolution shards and levels are not aspects currently present in Clash Royale. The game doesn't have a system involving leveling up from specific levels like 57 to 58 or obtaining items such as evolution shards. Clash Royale focuses on collecting and upgrading a variety of cards and working your way through a series of arenas. Perhaps you're confusing Clash Royale with another game?
Asked Mar 22, 2024 2:20 PM

Recover a clash royale account

To recover your Clash Royale account, you should make sure you have the game installed on your device. Open the app, go to the game Settings, and connect to your Google Play or Apple ID account which you've used to play the game before. Your previous progress should be restored. If you can't remember the account or if it's not working, you can contact the Supercell support team via the "Help and Support" section in the game settings. Provide them with any information you remember about your account, such as username, level, and clan name, to aid them in recovering your account.
Asked Mar 20, 2024 8:56 AM

Help me with my Clash Royale customer service issue

Card Rarities

What are the different card rarities in the game?

There are four different card rarities in Clash Royale: Common, Rare, Epic, and Legendary. Common cards are the most common and easiest...

Clan Wars

What is the Clan Wars feature and how does it work?

The Clan Wars feature in Clash Royale is an exciting game mode that allows players to join forces with their clanmates and battle against...

Arenas

What are the different arenas and how do I unlock them?

Clash Royale features a total of 14 unique arenas to engage in epic battles. These arenas are varied in design and unlockment criteria....

Game Modes

What are the different game modes available in Clash Royale?

Clash Royale offers several exciting game modes to keep players engaged and entertained. The main game mode is the 1v1 Battle, where...

Chest Types

What are the different types of chests and how do I unlock them?

In Clash Royale, there are several types of chests that offer unique rewards and can be unlocked in different ways. The Silver Chest,...

Matchmaking

How does matchmaking work in Clash Royale?

Matchmaking in Clash Royale is based on a combination of factors such as player trophies and card levels. When searching for an opponent,...
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