My refrigerator stopped working on ******** I called in that afternoon to submit a clai...
GetHuman1392072's customer service issue with Choice Home Warranty from October 2018
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The issue in GetHuman1392072's own words
My refrigerator stopped working on ******** I called in that afternoon to submit a claim, a technician came out on ***** and said he needed to order the part and would call me back Thursday no call so I called him and no answer so I left a message still no response so I called CHW and explained the situation and they said the technician never put a status claim in so the CHW rep tried calling the technician and again no answer and no call back, so the CHW rep. put my claim back out for a technician to pick it up, well as of right now they still don’t have a technician to look at my refrigerator and I was told they can’t give me a ETA because no tech has picked this job up when I asked how long I’m suppose to wait to get my refrigerator fixed I was told it could be another week if a technician doesn’t pick up the job, so I recommended a company for them to call that I know would come out and was told they can’t do that because it has to go back through the cycle, so in the meantime a week later and I’m still without a refrigerator and all my food had to be thrown out because of spoilage and I just went food shopping right before my refrigerator stopped working so I had a lot of food that spoiled.
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Oct 22nd, 2018 6:38pm
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