Choice Home Warranty Customer Service Issues

My furnace stopped working on 2/17/[redacted]. Choice Warranty couldn't send a technician, so I chose reimbursement. I'm struggling to reach a US representative, and the outsourced agents keep giving me conflicting instructions when I try to submit the required information for my repair payment. My policy premium will likely be debited in less than 10 days, but I don't think I'll get reimbursed for the $[redacted].26 repair bill I paid last week to fix my heat. Each time I call, a different agent says they will send a link (which hasn't happened) and then ends the call. This company's "F" rating with the BBB seems to be justified. I regret not researching them more thoroughly before buying a plan.

I am a contract holder with Choice Home Warranty under Donald K Colwell. Our Jenn-Air Model # JED8430ADB 30-inch black electric cooktop with downdraft exhaust is experiencing issues. The repair technician, provided by Choice, determined replacement parts are unavailable. Choice offered a $[redacted] Lowe's gift card as per their User Agreement. However, a similar model at Lowe's is priced at $2,[redacted]. I contested this with the Claims Manager, who only increased the offer to $[redacted], stating it wouldn't go higher. I then contacted the Resolutions Unit, who later offered a $[redacted] check but rescinded it, insisting on the Lowe's gift card. I am urging for a more equitable settlement based on the "similar features" clause, aiming for $1,[redacted]. A check for this amount is preferred, but I am open to the Lowe's card. I seek assistance on this matter.

On Wednesday, May 10th, I called for plumbing service due to an issue. However, after 48 hours, no service was provided. I contacted several plumbing companies, but none were willing to wait for approval, causing inconvenience as the problem persisted. By Friday, the situation was dire, affecting daily activities and causing unpleasant odors. Eventually, I found a plumber who promptly resolved the root issue for $[redacted]. Now, Choice is only offering a $45 reimbursement, which does not cover the full cost. Despite being a long-time customer with multiple policies, this lack of coverage is frustrating. Can you address why the reimbursement falls short? The policy number is [redacted]59, and the claim number is [redacted]11. Thank you. - Ernest Spatola

My central air stopped working, and when I called the service representative, they said I'm not covered. I'm confused about what my policy includes and feel like I might be getting misled. I'm looking for assistance from someone who can communicate more clearly as language barriers have made this process difficult. The long wait times on the phone have been frustrating, causing tension on both ends of the conversation. Dealing with this issue is adding unnecessary stress, especially with my medical concerns. Any help you can provide would be greatly appreciated as I'm feeling overwhelmed. It's been hours, and I still haven't received a callback. Thank you for your attention to this matter. Sincerely, Mr. Adkins

My refrigerator hasn't been cooling for 3 weeks, and despite scheduled appointments, nobody showed up or notified me. Recently, when my roof started leaking, I contacted them, but the same issue occurred. Each time I called, I received unsatisfactory responses. My husband is frustrated to the point of wanting to discard the fridge. The constant excuses and lack of action have led me to consider canceling my membership. I specified my disability when signing up with Choice Home Warranty, expecting fast and reliable service. I feel exploited, and my next steps may involve contacting local news stations or seeking legal advice.