Opened new bottle of Aspercreme w*lidocaine and roll on is dry (no mess applicator). A...

GetHuman-ladysurv's customer service issue with Chattem from July 2018

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The issue in GetHuman-ladysurv's own words
help my joint pain ... Opened new bottle of Aspercreme w*lidocaine and roll on is dry (no mess applicator). Applicator feels heavy, but when applying to the skin it is "dry". This is my second purchase and the first bottle you could see the product and feel the liquid.*I would return it, but I did not keep receipt. *Number on bottom of box **E*** EXP ****. **fl oz.*Please replace or send voucher for another purchase.*Thank you,*Laura Vives
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Chattem

Customer service issue
Reported by GetHuman-ladysurv
Jul 26th, 2018 - 10 mons ago
I have an issue with Chattem too
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Seen by 18 customers so far
Similar issue to 14 others
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Timeline
GetHuman-ladysurv started working on this issue
Jul 26th, 2018 1:58pm
GetHuman-ladysurv shared this issue with others over email
Jul 26th, 2018 1:59pm
GetHuman-ladysurv indicated the issue is not fixed yet.
Jul 27th, 2018 3:03pm
GetHuman-ladysurv indicated the issue is not fixed yet.
Jul 29th, 2018 4:41pm
GetHuman-ladysurv indicated the issue is not fixed yet.
Jul 29th, 2018 4:42pm
GetHuman-ladysurv indicated the issue is not fixed yet.
Jul 29th, 2018 4:44pm
GetHuman-ladysurv indicated the issue is not fixed yet.
Jul 29th, 2018 4:45pm
GetHuman-ladysurv indicated the issue is not fixed yet.
Jul 29th, 2018 4:46pm
GetHuman-ladysurv indicated the issue is not fixed yet.
Jul 29th, 2018 4:48pm